Experienced Customer Service Associate - Songwriter and Publisher Support (Hybrid)

Join arenaflex, a leading music industry organization, in Nashville, TN, as we seek an exceptional Customer Service Associate to provide top-notch support to our songwriter and publisher customers.

About arenaflex

arenaflex is a renowned music industry organization that has been a driving force in shaping the music landscape for decades. With a rich history and a commitment to innovation, arenaflex continues to push the boundaries of what's possible in the music industry. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Job Summary

We're seeking an experienced Customer Service Associate to join our team in Nashville, TN. As a key member of our customer support team, you'll be responsible for providing exceptional service to our songwriter and publisher customers, addressing front-line inquiries, resolving issues, and providing support with professionalism and empathy. If you're a results-driven achiever with a passion for delivering outstanding customer experiences, we want to hear from you!

Location

Our Nashville, TN office is the perfect blend of Southern charm and music industry magic. As a hybrid employee, you'll enjoy a regular schedule of three days in the office, with the flexibility to work from home on the other days. We're committed to creating a safe and healthy work environment, and we're closely monitoring COVID-19 guidelines to ensure the well-being of our team members.

Key Responsibilities

As a Customer Service Associate, you'll be responsible for:

• Providing exceptional customer service to songwriter and publisher customers, addressing front-line inquiries, and resolving issues with professionalism and empathy
• Effectively handling a high volume of affiliate contacts and inquiries, primarily via telephone and email
• Researching and responding to a wide variety of inquiries, including assistance with song registration and account maintenance
• Effectively managing routine customer situations, driving clarity through active listening, and seeking solutions to respond to customer questions
• Capturing notes and documenting relevant details into our CRM system with every contact
• Demonstrating accuracy and thoroughness, looking for ways to improve and promote quality, and applying feedback to improve performance
• Meeting productivity standards, completing work in a timely manner, and striving to increase productivity
• Escalating inquiries requiring additional research to case management as needed
• Other duties as assigned

Position Qualification Requirements

* College degree preferred

• One-year previous Call Center or similar customer service experience preferred
• Music industry experience preferred
• Experience with Customer Relationship Management (CRM) tools preferred

Skills and Abilities

* Strong written and verbal communication skills in both English and Spanish (specific to bilingual Customer Service Associates only)

• Exceptional communication skills, including the ability to listen, write, and speak effectively, including presentation skills
• Strong interpersonal skills, with the ability to establish good working relationships internally and externally, including strong negotiation and conflict management skills
• Results-driven achiever with exemplary planning and organizational skills, detail-oriented
• Highly motivated self-starter who takes initiative with minimal supervision
• Innovative problem-solver who can generate workable solutions and resolve issues
• Flexible and adaptable to manage multiple priorities, assignments, and tasks in a high-paced environment, including the ability to manage and adapt to change
• Resourceful team player who excels at building relationships with affiliates and colleagues

Salary Range and Benefits

The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, arenaflex offers a competitive portfolio of benefits to its employees, including:

• Health, dental, and vision insurance
• 401K with employer match
• Flexible spending accounts
• Paid vacation and paid sick/personal time
• 12 paid calendar holidays
• Paid volunteer time off
• Summer hours that offer more time for fun in the sun
• Company-paid life insurance
• Up to 12 weeks paid parental leave
• Tuition assistance for qualified team members
• Commuter benefits (New York)
• Amazing and engaging culture
• Employee Resource Groups

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. All applicants will receive equal opportunity for employment without regard to race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran's or marital status, disability, or any other cultural factor.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Associate and be a part of the arenaflex family. Apply Job! For more such jobs, please click here! Apply for this job