Experienced Business Support Manager for Customer Experience Enhancement – Terminal Operations and Logistics Expertise

Introduction to arenaflex

arenaflex is a leading player in the private industry, dedicated to providing exceptional customer experiences through its innovative approaches and commitment to excellence. As a dynamic and growth-oriented organization, arenaflex is seeking a highly skilled and motivated Business Support Manager to join its team. This role will be instrumental in upholding the administration, communication, quality assurance, and project management of all aspects of terminal activities, ensuring a seamless and enjoyable experience for customers.

Job Overview

The Business Support Manager will be responsible for supporting the delivery of a smooth and consistent customer experience at various home ports across the globe. This will involve collaborating with ground service providers, including terminal, hotel, airport operations, and transportation teams. The successful candidate will be a subject matter expert in all functional roles at Port Canaveral and the turnaround ports where arenaflex conducts embarkation operations.

Key Responsibilities

• Participate in the embarkation system development, issues, enhancements, and communication strategy for terminal activities and core partners
• Drive continuous improvement of working processes to enhance arenaflex services both internally and externally
• Lead new processes and projects to ensure optimal and accurate completion
• Maintain and update databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests
• Support the Terminal Support Manager with the moderation process and citizenship queries and cast member development
• Assist with agenda planning documentation for citizenship requirements
• Play a critical role in creating content as well as training and adapting audiences regarding business integration program development and implementation plans for the overall arenaflex operation
• Identify issues and resolve problems related to programs, content, and measurement to improve project success
• Maintain terminal activities documentation, including but not limited to operating guides, forms, and customer embarkation insurance for accuracy and consistency
• Schedule, seat, and record office meetings
• Lead communication with partner areas, both internal and external, with any feedback as well as any operational updates or changes
• Attend and support terminal activities in Port Canaveral, South Florida, and Outports
• Occasionally, support the Outport team by assisting with terminal/area launch operations
• Conduct Quality Assurance Reviews and schedule reviews for terminal activities
• Collaborate with all other departments within arenaflex to ensure a seamless customer experience
• Act as a contact between arenaflex and all third-party vendor operations
• Maintain a positive working relationship with third-party vendors participating in the daily port operation

Essential Qualifications

• Bachelor's degree in a relevant field
• Knowledge of cruise products, the cruise industry, and terminal operations
• Knowledge of internal and external connections and responsibilities as they relate to a cruise terminal wharf operation
• Proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
• Proven ability to handle multiple priorities in a fast-paced environment
• Strong customer service skills
• Strong verbal and written communication skills
• Strong analytical, organizational, and problem-solving skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays
• Must have a passport, as this position may require international travel
• Ability to travel frequently to support terminal operation areas
• Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and operate equipment in a warehouse setting

Preferred Qualifications

• Over three years of cruise line terminal operations or similar experience
• Knowledge of arenaflex systems, including DXP, Seaware, and Fidelio
• Microsoft PowerApps/Power Automate experience
• Knowledge of immigration policy regarding locations arenaflex sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Business Support Manager, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program
• Ongoing training and development sessions
• Mentorship programs
• Opportunities for career advancement

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication. As a Business Support Manager, you will be part of a collaborative and supportive team that is dedicated to delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary of $26 per hour. Additionally, you will be eligible for a range of perks and benefits, including:

• Comprehensive health and wellness program
• Retirement savings plan
• Opportunities for professional development and growth

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Business Support Manager position at arenaflex. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business success. Don't miss this opportunity to join a dynamic and inclusive workplace and take your career to the next level. Apply now to become a part of the arenaflex team!