Experienced Customer Service Representative – Delivering Exceptional Experiences at arenaflex
At arenaflex, we're passionate about empowering individuals to grow in their faith and understanding of the Bible. As a Customer Service Representative, you'll play a vital role in helping us achieve our mission by providing exceptional service to our customers. If you're a people-oriented individual with a love for God's Word and a commitment to serving others, we'd love to hear from you.
About arenaflex
arenaflex is a leading publisher of Christian books and resources, dedicated to bringing people to Christ, helping individuals grow in their faith, and bearing witness to God's Truth, Beauty, and Righteousness. Our team is passionate about creating high-quality products that inspire and equip people to live out their faith in everyday life.
Job Summary
As a Customer Service Representative at arenaflex, you'll be responsible for handling customer inquiries, resolving complaints and problems, and providing exceptional service to our customers. You'll work closely with our team to ensure that every customer interaction is positive and memorable. If you're a customer-focused individual with excellent communication skills and a passion for serving others, we'd love to hear from you.
Key Responsibilities
* Handle customer inquiries over the phone and via email, providing timely and accurate responses to their questions and concerns
- Work with customers to resolve complaints and problems, ensuring that every issue is resolved to their satisfaction
- Maintain up-to-date technical logs to ensure that our products and services are accurately represented
- Learn new areas of technology that our products are offered in, staying up-to-date on the latest developments and trends
- Handle overflow of internet orders as needed, ensuring that every order is processed efficiently and accurately
- Process mail orders as needed, providing exceptional service to our customers
- Take incoming orders over the phone as needed, ensuring that every customer interaction is positive and memorable
- Process returns, ensuring that every customer is satisfied with their experience
- Cover the reception area as needed, providing a warm and welcoming experience to our customers and visitors
- Perform related and/or special work as assigned, ensuring that every task is completed to the highest standard
Position Requirements
* People-oriented with excellent communication skills, able to build strong relationships with customers and colleagues
- Customer service experience, with a proven track record of providing exceptional service to customers
- Computer skills, with proficiency in Microsoft Office and other software applications
- Organized, self-motivated, and good time management skills, able to prioritize tasks and meet deadlines
- Position located in Wheaton, IL, with the ability to work in a fast-paced environment
Publishing Ministry Commitment
arenaflex is committed to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God's grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God's Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way.
Personal Qualities
* A love for God's Word and His church, with a commitment to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine
- A genuine faith in Jesus Christ as one's Lord and Savior, and active participation in a local church
- A pleasing personal demeanor with a willing, servant's heart, able to build strong relationships with customers and colleagues
- Creative, energetic, organized, timely, and excellent in execution, with a passion for delivering exceptional results
Benefit Program
* Comprehensive medical, dental, and vision plans for full-time employees after 30 days of employment, with employer contribution to costs
- Three medical plan options available, with monthly premium costs for a family ranging from $125-$300
- Life, long-term, and short-term disability insurance for full-time employees, paid by the company
- Additional voluntary life insurance offerings, paid by the employee
- Paid vacation and illness days for full-time employees, with PTO accrual based on hours worked for part-time employees
- 11 paid holidays for full-time employees, with holiday pay dependent on schedule for part-time employees
- Participation in a retirement plan, including a 25% company match of up to $1,500 for full-time and part-time employees
Salary
* $18-$21/hour, with a competitive salary based on previous work experience, education, acquired skills, and established relationships
- Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries
- Compensation reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the arenaflex Board of Directors
How to Apply
If you're a customer-focused individual with a passion for serving others, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job