Experienced Senior Customer Success Manager – Strategic Account Growth & Partnership Development at arenaflex

At arenaflex, we're revolutionizing the construction industry by harnessing the power of AI and computer vision. Our cutting-edge software, Doxel AI, empowers construction teams to make better decisions, stay on schedule, and deliver projects on budget. With a growing market momentum and a portfolio of esteemed clients, including Shell Oil, Genentech, and HCA healthcare, we're at an exciting stage of scale. As a foundational member of our Customer Success Team, you'll play a pivotal role in driving customer value, expansion, and strategic partnerships.

Join the arenaflex Team:

As a Senior Customer Success Manager at arenaflex, you'll be at the forefront of all customer needs, serving as a true brand ambassador. Our mission is to help customers drive the most value from our product, fostering trust, adoption, and expansion while delivering unparalleled value. You'll partner directly with key stakeholders to demonstrate and prove the impact of Doxel's products and services, creating high-impact executive-level presentations that expand business opportunities.

Key Responsibilities:

* Partner directly with Doxel's strategic customers' key stakeholders to demonstrate and prove the impact of Doxel's products and services

• Foster trust, adoption, and expansion to Doxel's platform while delivering unparalleled value to our customers
• Create high-impact executive-level presentations that expand business opportunities
• Engage and influence senior decision-makers to expand our footprint and deepen customer investment in Doxel
• Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with executive stakeholders
• Gather, analyze, and action customer feedback, pain points, and trends based upon leading and lagging indicators to improve product adoption
• Proactively identify expansion, upsell, and renewal opportunities within your portfolio
• Guide customers through trust, adoption, and expansion to drive strategic growth
• Become a trust advisor, helping customers to solve key organizational challenges and optimize workflows
• Ensure customers fully utilize their subscription commitments towards ultimately exceeding usage thresholds to unlock growth
• Cultivate strong relationships with senior and executive leadership at our customers to create strategic alignment and build long-term partnerships
• Partner with key stakeholders to expand our footprint and uncover new opportunities
• Develop executive champions within our customers to create advocacy, renewals, and referrals
• Collaborate and build data-driven, visually compelling collateral that enables leadership to make informed decisions with Doxel data
• Discover and present strategic insights that help strengthen partnerships and expand business opportunities
• Roll up your sleeves to document feature requests, minor bug reports, and technical escalations to Doxel's R&D team
• Create, update, and maintain best practices, FAQs, and playbooks to ensure a seamless customer experience
• Urgently escalate and resolve high-priority customer issues to drive retention and satisfaction

Who You Are:

We're looking for a seasoned customer success professional with a strong background in strategic account management, executive engagement, and revenue growth within a high-growth B2B SaaS environment. The ideal candidate will possess:

• 6+ years of experience in customer success or sales at a high-growth B2B SaaS company, with a strong focus on account expansion, renewals, and upsells
• Demonstrated success in managing strategic accounts—you have built and maintained relationships with executive stakeholders, driven adoption, and contributed to measurable revenue growth
• Exceptional communication and presentation skills—you can distill complex insights into clear, compelling narratives that resonate with C-suite executives
• Proven ability to cultivate strong relationships with senior and executive leadership
• Results-oriented problem solver—you take a proactive approach to identifying challenges and implementing effective solutions
• Ability to thrive in fast-paced, high-growth environments—you are adaptable, resilient, and comfortable navigating change
• Proven expertise in driving product adoption and retention, ensuring customers maximize their investment and achieve their business goals
• Strong experience with strategic account planning and mapping white space, including identifying and capitalizing on opportunities
• Willingness and ability to travel 50%+ to engage with key customer stakeholders and strengthen relationships

Preferred Qualifications (Nice to Have, but Not Required):

* 5+ years of experience in the commercial construction industry (e.g., project engineer, project manager, scheduler, superintendent)

• Strong understanding of general contractor workflows and industry-specific challenges

What We Offer:

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Senior Customer Success Manager, you'll enjoy:

• Competitive compensation and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities to work with a talented and diverse team

Apply Now:

If you're a seasoned customer success professional with a passion for driving growth, innovation, and customer success, we encourage you to apply for this exciting opportunity. Join the arenaflex team and be part of a revolution that's transforming the construction industry. Apply for this job