Experienced Senior Customer Success Manager – Education Technology and AI Platform

At arenaflex, we're revolutionizing the education sector with our cutting-edge generative AI platform, designed to empower teachers and improve student learning outcomes. As a Senior Customer Success Manager, you'll play a pivotal role in driving the adoption and growth of our platform among schools and districts, ensuring that educators have the tools and support they need to succeed.

About arenaflex

arenaflex is a fast-growing company that's making a real social impact in the education sector. Our platform has already been adopted by over 4 million teachers worldwide, and we're just getting started. We're passionate about creating a community that supports educators during a time of rapid technological change, and we're committed to fostering a culture of innovation, responsibility, and excellence.

Role Description

As a Senior Customer Success Manager, you'll be responsible for managing a portfolio of schools and districts, ensuring that they effectively use our platform to reduce teacher burnout and improve student learning outcomes. You'll independently manage complex projects and strategic growth with large districts, overseeing critical customer relationships and shaping our customer success playbook. Your role will involve leading onboarding and training sessions, conducting monthly check-ins, and driving product adoption, usage, and renewals.

Responsibilities

In this role, you'll be responsible for driving the following outcomes and results:

• 90% of portfolio schools adopt arenaflex into their weekly workflow
• 90% of portfolio schools renew (or expand) their contracts for the 25-26 school year
• Achieve a Net Revenue Retention (NRR) rate of at least 110% annually
• Reduce customer churn rate to below 5% per quarter
• Increase account expansion revenue by 15% year-over-year

To achieve these outcomes, you'll need to:

• Run effective meetings (PDs, Kick-offs, etc.)
• Produce good content (Tutorials, docs, videos, etc.)
• Effectively monitor, identify, and triage schools that are underperforming
• Design and deliver effective intervention programs

Qualifications/Competencies/Skills

To be successful in this role, you'll bring the following competencies:

• Hungry: Works hard, does whatever it takes, takes ownership
• Smart: Learns fast, curious, resourceful, creative
• Relationship-driven: Builds relationships easily, emotionally intelligent, communication, warm
• Leadership: Provides leadership and mentorship to the customer experience team
• Strategic: Leads strategic conversations, makes decisions on what best supports districts

Experience

You'll bring the following experiences:

• Worked in education as a teacher
• Experience working in education as an administrator
• Been a customer success manager at another EdTech company for 3+ years

Ideal Candidate

We're looking for a seasoned customer success professional with a passion for education and a track record of driving growth and adoption. You'll be a natural communicator, with excellent relationship-building skills and a talent for leading complex projects. You'll be comfortable using technology and data to drive decision-making, and you'll be committed to delivering exceptional customer experiences.

Our Benefits

We're proud to offer generous benefits, including:

• Unlimited PTO
• 100% employer-covered health insurance
• A wellness stipend
• A 401(k) match
• Vision/dental insurance

Our Values

At arenaflex, we're guided by a set of core values that reflect our commitment to innovation, responsibility, and excellence. These values include:

• Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
• Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
• Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
• Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

How to Apply

If you're a motivated and experienced customer success professional with a passion for education, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job