[Remote] Senior Implementation Consultant (REMOTE - US or Canada)

Note: The job is a remote job and is open to candidates in USA. Hexagon Asset Lifecycle Intelligence is seeking a Senior Implementation Consultant to join their team. The role involves setup, installation, configuration, and customization of technical solutions for clients, specifically focusing on EcoSys software, while leading projects and mentoring team members.

Responsibilities

• Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users
• Determines client’s objectives by reviewing business functions; gathering information; and evaluating output requirements and formats
• The successful candidate will perform multiple work assignments including configuring, testing, documenting, and developing solutions
• Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications
• Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices
• Maintains system protocols by writing and updating procedures
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users
• Maintains user confidence and protects operations by keeping information confidential
• Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations
• Leads preparation of testing scripts and materials; supports and performs unit, system, and integrated testing tasks
• Works with training team to develop application-specific training curriculums and materials and conducts training classes for client
• Maintains professional and technical knowledge by attending EcoSys educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Tests and troubleshoots functionality of installed systems
• Identifies and documents technical issues to be escalated to the product and system integration teams for resolution
• Provides feedback based on client experiences to the product and professional services teams for product and process improvements
• May work on pre-sales activities

Skills

• Bachelor's Degree or relevant experience including a minimum of 5 years of COTS / packaged software implementation experience
• Minimum 5+ years' experience in the EcoSys tool
• Experience with configuration of EcoSys
• Minimum 5+ years' experience Project Cost Controls space and / or Industry
• Technical lead role, leads implementation team, accountable for success of engagement, more complex design and configuration
• Experience in leading consulting, process design and SDLC
• Experience with software integration and middleware tools, including design, configuration, and deployment of API-based and connector-based integrations across enterprise systems
• Understanding of software methodologies (waterfall, iterative and incremental)
• Providing feedback based on client experiences and working directly with clients
• Highly self-motivated and directed with keen attention to details
• Proven analytical and problem-solving abilities
• Keen attention to detail
• Strong leadership and interpersonal skills
• Mastering knowledge on specific EcoSys solutions
• Building knowledge on multiple products
• Managing client expectations
• Crafting business outcome requirements
• Identifying upselling opportunities
• Estimating and scoping organization engagements
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to lead in a team-oriented, collaborative environment
• Ability to travel up to 50%

Company Overview

• Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct and operate more profitable, safe and sustainable industrial facilities. It was founded in 2017, and is headquartered in Madison, Alabama, USA, with a workforce of 10001+ employees. Its website is https://hexagonppm.com/.

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