Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO)
Join arenaflex, a leading telecommunications company, and be part of a dynamic team that powers and empowers people's lives. Are you a problem solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two calls are the same? If so, we want you to join our Business Government Customer Organization (BGCO) team as a Customer Service Coordinator. In this role, you'll have the opportunity to work with our business and government customers, providing innovative solutions to their complex challenges.
About arenaflex
arenaflex is a company that powers and empowers people's lives by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. Our V Team is a dynamic group of individuals who come together to lift our communities and build trust in how we show up, everywhere and always. We're a place where you can share your ideas freely, learn, grow, and thrive.
What you'll be doing
As a Customer Service Coordinator in our BGCO team, you'll be at the heart of our business and government customer service operations. Your primary responsibilities will include:
- Growing our business within existing accounts by building strong relationships with our customers and identifying opportunities to increase revenue.
- Asking questions, listening intently, and identifying what the customer really needs to provide a superior customer experience.
- Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns.
- Selling the value of arenaflex solutions and increasing company revenue.
- Being solution-oriented and proactive, providing first call resolution, eliminating repeat calls, and reducing unnecessary transfers.
- Delivering efficient customer support on large accounts using web-based tools.
What we're looking for
We're looking for problem solvers who lead with empathy and are motivated by change. You'll need to have:
- A Bachelor's degree or one or more years of work experience.
- One or more years of customer service and/or sales experience.
- The ability to meet all home office requirements.
- Willingness to work a flexible work schedule, including evenings and weekends.
Even better if you have one or more of the following:
- College degree.
- Experience with facilitation and communication across all levels of the organization.
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Experience promoting and/or selling products and services.
- Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.
- One or more years of technical support experience.
- Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment.
- Technical acumen and interest in learning new technologies.
Where you'll be working
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. You'll need to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
Why join arenaflex?
* We're a company that values diversity and inclusion, and we celebrate our employees' differences.
- We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
- We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
- We offer a dynamic and fast-paced work environment where you can learn and grow.
- We provide opportunities for career growth and development.
- We offer a competitive compensation package, including benefits and perks.
How to apply
If you're a motivated and empathetic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this role. Even if you don't meet every "even better" qualification listed above, we want to hear from you. Please submit your application through our website.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, and we celebrate our employees' differences. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Scheduled Weekly Hours
40 hours per week
Remote Work Policy
This is a remote work role, and you'll be expected to work from home with occasional in-person meetings and training.
Benefits and Perks
* Competitive compensation package
- Benefits and perks
- Opportunities for career growth and development
- Dynamic and fast-paced work environment
- Collaborative, inclusive environment
- Sense of belonging and community
Apply Now
If you're ready to join a dynamic team that powers and empowers people's lives, apply now for the Customer Service Coordinator – Business Government Customer Organization (BGCO) role. We can't wait to hear from you! Apply for this job