Experienced Full Stack Communications Associate – Customer Channels Performance Solutions Communications Team

At arenaflex, we're dedicated to empowering our customers and agents with the best possible experience. As a Work From Home Principal Communications Associate on our Customer Channels Performance Solutions Communications Team, you'll play a crucial role in shaping the way we communicate with our agents and customers. If you're passionate about creating exceptional strategy, communication, and relationship-building practices, we want to hear from you.

About arenaflex

arenaflex is a leading financial services company that's committed to helping people achieve their financial goals. We're a team of innovators, thinkers, and problem-solvers who are passionate about making a difference in the lives of our customers. Our Customer Channels Performance Solutions Communications Team is responsible for developing and implementing strategic communications plans that engage agents and leaders, meet stakeholder needs, and drive business results.

Why Join arenaflex?

At arenaflex, we value curiosity, collaboration, kindness, and impact. We believe that these qualities are essential for creating a positive and productive work environment. As a Work From Home Principal Communications Associate, you'll have the opportunity to:

• Learn about our customers, agents, and business operations
• Develop and implement strategic communications plans that drive business results
• Partner with cross-functional teams to deliver high-quality results
• Utilize your expertise in storytelling, experience design, and process development
• Contribute to the development of agent messaging and communication materials
• Monitor and track content performance, and analyze data to inform recommendations and plans for improvements

Key Responsibilities

As a Work From Home Principal Communications Associate, you'll be responsible for:

• Developing and implementing strategic communications plans that engage agents and leaders, meet stakeholder needs, and drive business results
• Acting as a subject matter expert for communications initiatives and working with various partners to understand performance support needs and make recommendations for support
• Monitoring key performance indicators to develop actionable insights, best practices, and campaign strategies
• Utilizing your expertise in storytelling to tell a comprehensive and compelling story through verbal and written communication
• Partnering to develop the tools and processes that will best meet our agent and business needs
• Contributing to the processes established to develop agent messaging and deliver communication materials
• Monitoring, tracking, and reporting on content performance, and analyzing data to inform recommendations and plans for improvements

Essential Qualifications

To be successful in this role, you'll need:

• A high school diploma, GED, or equivalent certification
• At least 3 years of experience in communications, marketing, or technical writing
• Excellent written, verbal, and visual communication skills
• Ability to manage multiple projects simultaneously
• Ability to build relationships with various stakeholders and partners
• Ability to gather quantitative and qualitative insights/data to inform recommendations and strategy
• Ability to work collaboratively in a fast-paced environment
• Ability to adapt and flex to changing priorities
• Ability to learn quickly and translate complex concepts and materials to meet audience needs

Preferred Qualifications

While not required, we're looking for candidates with:

• A bachelor's degree or equivalent military experience
• At least 4 years of experience in communications, marketing, or technical writing
• Experience working in a remote or virtual environment
• Familiarity with arenaflex's products and services

Work from Home Technology Requirements

To ensure a secure and productive work environment, you'll need:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected, with ownership or line of sight to every device on the network
• Internet service provided by a Cable or Fiber Internet Service Provider (ISP)
• ISP download speeds on VPN of at least 5Mbps, with 10+ Mbps preferred

Work from Home Location Requirements

This role is 100% work from home, and we're unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.

Compensation and Benefits

arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. As a Work From Home Principal Communications Associate, you'll be eligible for:

• A minimum annual salary of $88,100 - $100,500
• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
• Comprehensive health, financial, and other benefits that support your total well-being

How to Apply

If you're passionate about creating exceptional strategy, communication, and relationship-building practices, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We're an equal opportunity employer committed to diversity and inclusion in the workplace, and we welcome applications from qualified candidates of all backgrounds.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and are committed to creating a workplace that is inclusive and respectful of all employees.

Accommodations

If you require an accommodation to apply for this role, please contact our Recruiting team at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about our recruiting process, please send an email to [email protected]. Apply for this job