Experienced Customer Success Representative – Small Business Support and Retention Specialist at arenaflex

At arenaflex, we're passionate about empowering local businesses to thrive in their communities. As a dedicated and driven Customer Success Representative, you'll play a vital role in delivering exceptional support and consulting services to our small business advertisers, helping them maximize their investment returns and achieve their goals. If you're a people person with a passion for local businesses and a knack for problem-solving, we'd love to hear from you!

What You'll Do

As a Customer Success Representative at arenaflex, you'll be responsible for:

• Strengthening arenaflex's revenue retention by providing timely and exceptional customer support to our small business advertisers
• Logging into an inbound phone queue for the majority of your day, consulting and educating our current advertisers on the value of arenaflex's advertising solutions
• Showcasing the value of arenaflex by highlighting ad performance metrics and demonstrating the return on investment for our clients
• Utilizing strong listening and conflict resolution skills to handle escalated client issues and concerns
• Becoming an expert in arenaflex's advertising solutions and adapting product recommendations to suit client needs, asking probing questions and handling objections to drive success
• Exhibiting strong communication skills, both externally with clients and internally with other arenaflex employees
• Remaining organized and efficient in a fast-paced environment, consistently achieving and exceeding monthly goals

What It Takes To Succeed

To thrive in this role, you'll need:

• A Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Strong communication skills (verbal and written)
• Excellent problem-solving and troubleshooting skills
• Experience in account management, sales, advertising, or small business (preferred)
• A love for local businesses and an understanding of their importance in local economies
• Excellent time management and organizational skills, with the ability to track and complete numerous details
• The ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• The ability to strike a balance between consulting and supporting as needed
• A willingness to receive and implement feedback
• The ability to thrive in a fast-paced and always-changing environment

What You'll Get

As a valued member of the arenaflex team, you'll enjoy:

• Comprehensive benefits, including medical, vision, and dental coverage, effective your first day
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement
• A competitive base salary of $50,000, plus performance-based incentives

Our Commitment to Diversity and Inclusion

At arenaflex, we believe that diversity is an expression of all the unique characteristics that make us human. We're committed to creating an inclusive and welcoming environment for all employees, and we recognize that diverse backgrounds and perspectives strengthen our teams and our product. Our core values, including "Playing Well With Others" and "Authenticity," guide our diversity efforts and ensure that we're always striving to be better.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Accommodations and Accessibility

We're committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 415-969-8488.

Apply Now

Ready to join our team and make a difference in the lives of local businesses? Apply now to become a Customer Success Representative at arenaflex! Apply Job! Apply for this job