Experienced Customer Care Representative - Farmers Service Operations (Hybrid - KS)

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Care Representative to join our Farmers Service Operations team in Kansas City, KS. As a key member of our team, you will be the first point of contact for our customers, providing exceptional service and support while navigating multiple systems and platforms.

About arenaflex

arenaflex is more than just a company - we're a community of individuals who are dedicated to delivering peace of mind to our customers. We strive to provide comprehensive advice and support in the moments that matter most. Our high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Our Culture

arenaflex is an award-winning, equal opportunity employer committed to the strength of a diverse workforce. We're dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture!

Work Environment

We believe in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a arenaflex corporate office. Applicants beyond fifty (50) miles may still be considered.

The Position

As a Customer Care Representative, you will be responsible for delivering exceptional customer service while proactively seeking solutions within compliance and legal requirements. You will communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. Your day-to-day responsibilities will include:

• Receiving and responding to inquiries related to insurance matters
• Interacting with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Evaluating and interpreting policy information within prescribed authority limits
• Accessing account information and communicating while working in multiple systems
• Documenting customer interactions and outcomes thoroughly in system
• Escalating unresolved issues requiring advanced support for further resolution
• Building knowledge and acumen through self-directed learning
• Staying informed about underwriting and policy guidelines and other updates including compliance and legal requirements
• Helping maintain department knowledge resources to keep them current
• Actively listening to customer concerns to identify trends or patterns
• Recognizing opportunities for process improvement and making recommendations to leadership
• Partnering with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries
• May work with external vendors to further address customer needs

Requirements

* High School Diploma or equivalent required

• Property and Casualty license may be required for this role
• Minimum of 1-3 years customer service experience
• 1 year of experience in call center environment or related field preferred
• Experience providing customer support within a high-volume, complex environment preferred
• Strong technical aptitude:

+ Intermediate computer skills with ability to navigate multiple systems simultaneously + Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity + Experience with Microsoft Office suite of tools preferred

Benefits

* Competitive salary commensurate with experience, qualifications, and location

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review "What we offer" on https://www.arenaflex.com/careers/corporate/#offer

Training and Development

* Paid training with our renowned University of arenaflex before you start serving customers

• A blend of instructor-led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers
• Normal Business Hours:

+ Monday-Friday 7:00am-8:30pm CST + Saturday 8:00am-8:30pm CST + Sunday 8:00am-8:30pm CST (chat only)

Compensation

* Pay is $23.12/hour based on location

• Annual performance-based bonus potential up to 10%
• Interested in earning more? We are a performance-based company where you could potentially earn more based on company and individual performance goals (ask your Recruiter for details)!

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our arenaflex team as a Customer Care Representative. Don't miss out on this opportunity to grow your career and make a difference in the lives of our customers. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Want to learn more about our culture & opportunities?

Check out https://www.arenaflex.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. Apply for this job