Experienced Cargo Agent – Remote Customer Service Representative at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Cargo Agent, you'll play a vital role in ensuring that our customers' cargo arrives safely and on time, while maintaining a professional and positive attitude. Our team is dedicated to upholding the arenaflex brand by providing top-notch service and support to our customers.

About arenaflex

arenaflex is a leading airline that has been serving customers for decades. Our commitment to excellence, safety, and customer satisfaction has earned us a reputation as a trusted and reliable partner in the aviation industry. We're proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion.

Job Summary

As a Cargo Agent, you'll be responsible for handling cargo and mail shipments, operating equipment such as tugs, forklifts, and tow tractors, and ensuring that all shipments are delivered on time and in good condition. You'll work closely with our team to provide exceptional customer service, while maintaining a safe and efficient work environment.

Key Responsibilities

* Operate floor support equipment, including tugs, forklifts, and tow tractors, to load, unload, and transport cargo and mail to and from planes.

• Work flexible shifts, including weekends and holidays, to meet the needs of our customers.
• Operate in inclement weather conditions, while maintaining a focus on safety and efficiency.
• Practice safety-conscious behaviors in all operational procedures and tactics, while working under time constraints.
• Correctly raise, load, unload, and deliver mail and cargo to and from planes, while ensuring on-time shipments.
• Shield cargo and mail from damage, loss, and climate-related issues.
• Properly drive and operate floor systems, including tugs, forklifts, and tow tractors, in areas of congestion.
• Repeatedly carry and load shipments onto carts, ensuring each shipment reaches its destination.
• Operate scanners and computers to ensure mail and cargo are routed correctly to the destination.
• Practice safety-aware behaviors in all operational approaches and techniques.

Benefits and Perks

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that supports their physical, emotional, and financial well-being. Our benefits and perks include:

• Aggressive compensation, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company matching.
• Paid time off, including holidays, vacations, and paid personal time.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Well-being programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources for mental health counseling.
• Domestic and international (standby) flight privileges for employees and eligible family members.
• Professional development programs to help you achieve your long-term career goals.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including vehicle and resort rentals, and vehicle/owners/pet insurances.

What You Need to Succeed

To be considered for this role, you'll need to demonstrate the following qualifications and skills:

• High school diploma, GED, or equivalent.
• Must be at least 18 years of age.
• Valid driver's license.
• Ability to drive and safely operate a forklift, baggage tug, and tow tractor.
• Proficiency in English.
• Excellent oral and verbal communication skills, with the ability to understand precise job instructions.
• Project a professional image.
• Basic computer skills.
• Ability to correctly complete applicable training instructions.
• Incremental education for additional responsibilities, including managing specialized equipment, techniques, and products, may be required.
• Capacity to regularly carry luggage or objects weighing up to and including 50 pounds.
• Ability to occasionally carry luggage or objects weighing between 50 and 70 pounds.
• Willingness to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays, in all weather conditions.
• Ability to work in diverse climates outside and inside the warehouse.
• Pass a post-offer pre-employment drug test.
• Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
• Ability to achieve and maintain an airport badge with a customs seal.
• Pass an in-depth post-offer pre-employment background test, including fingerprinting and a criminal records file check required by federal regulation.
• Be legally authorized to work in the US.
• Must wear required agency-authorized personal protective equipment (PPE) to include, but not limited to: hearing protection, safety-toe shoes, protective headwear (bump cap or hard hat), and high-visibility safety apparel.
• Where accredited by applicable law, must have obtained or be willing to obtain the COVID-19 vaccine by date of hire to be considered for a U.S.-based position, if not currently employed by arenaflex.

If You Think This Role Describes You

We'd love to hear from you! Apply now to join our team and become a part of the arenaflex family. Apply Job! Apply for this job