Experienced Bilingual Customer Support Specialist – Central Time Zone Hours
At arenaflex, we're revolutionizing the patient experience by delivering high-quality, technology-powered healthcare services directly to patients' homes. Our mission is to dramatically expand access to healthcare, lower costs, and improve outcomes for patients nationwide. As a rapidly growing company, we're seeking an experienced, customer-centric Bilingual (Spanish/English) Customer Support Specialist to join our dynamic customer support team.
About the Role
As a Bilingual Customer Support Specialist, you'll be the first point of contact for our customers across the United States, providing flawless and timely support to ensure a seamless experience. You'll work closely with our Clinical Managers, Sprinters (mobile phlebotomists), and other teams to resolve customer inquiries, schedule changes, and other requests. Your expertise in Spanish will enable you to effectively communicate with our Spanish-speaking customers, providing personalized support and ensuring their needs are met.
A Day in the Life of a Bilingual Customer Support Specialist
* You'll work from 9:00 am to 5:30 pm Central Time, Monday through Friday, interacting with customers and partners across the United States.
* Your day will begin by fielding and resolving overnight questions and supporting requests from our customers and partners.
* You'll handle a high volume of inbound and outbound calls, texts, and emails, related to patient interactions, clinical staff communications, and other inquiries, ensuring prompt and professional support.
* As different customer situations arise, you'll escalate questions and concerns to other teams for additional assistance.
* You'll help Clinical Managers and Sprinters with real-time scheduling changes, ensuring our mobile phlebotomists can focus on delivering high-quality care in the home.
* You'll handle clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high-quality care in the home.
* You'll also support the Care Coordination team by confirming PCP fax information, obtaining missing appointment information, providing appointment updates, and identifying areas for workflow improvement.
* You'll handle additional responsibilities and/or projects as designated, which may include enhancements to processes and the facilitation of cross-training across various departments.
About You
* You're willing to work Central Time Zone hours every week day, from 9:00 am to 5:30 pm.
* You're fluent in Spanish, with the ability to speak, write, and read proficiently.
* You have at least 2 years of high-volume, fast-paced patient/customer service experience in the healthcare industry.
* You're proficient in using electronic health record (EHR) systems and other healthcare software.
* You possess strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams.
* You have excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping.
* You're able to adapt to changing priorities and work effectively in a fast-paced environment.
* You're committed to maintaining patient confidentiality and delivering high-quality, patient-centered care.
* Experience coordinating tasks with national labs such as Quest or LabCorp, such as requisition review, issue investigation, result tracking, etc., is preferred.
* Experience using Zendesk is preferred.
You Will Thrive at arenaflex If You
* Are flexible, humble, and have a sense of humor.
* Excel at last-minute problem-solving and out-of-the-box thinking.
* Are highly organized and process-oriented.
* Communicate effectively when speaking and writing.
* Know how to prioritize tasks and escalate situations when necessary.
* Have experience working in an on-demand service or healthcare environment.
* Enjoy working in a fast-paced, high-pressure environment.
* Have a calm and understanding demeanor and the ability to empathize with customers' frustrations and needs.
What We Offer
* Medical, dental, and vision plans 100% paid for you and your dependents.
* Flexible PTO + 11 paid holidays per year.
* 401(k) with a match.
* 16-week parental leave policy for birthing parent, 8 weeks for all other parents.
* HSA contributions.
* Life insurance, plus short and long-term disability coverage.
* Annual learning stipend.
Join Our Team
If you're passionate about delivering exceptional customer support and are fluent in Spanish, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Support Specialist at arenaflex, you'll have the chance to make a meaningful impact on patients' lives while working in a dynamic, fast-paced environment. Apply now and take the first step towards a rewarding career with arenaflex!
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About arenaflex
At arenaflex, we're revolutionizing the patient experience by delivering high-quality, technology-powered healthcare services directly to patients' homes. Our mission is to dramatically expand access to healthcare, lower costs, and improve outcomes for patients nationwide.
About the Role
As a Bilingual Customer Support Specialist, you'll be the first point of contact for our customers across the United States, providing flawless and timely support to ensure a seamless experience. You'll work closely with our Clinical Managers, Sprinters (mobile phlebotomists), and other teams to resolve customer inquiries, schedule changes, and other requests.
A Day in the Life of a Bilingual Customer Support Specialist
- You'll work from 9:00 am to 5:30 pm Central Time, Monday through Friday, interacting with customers and partners across the United States.
- Your day will begin by fielding and resolving overnight questions and supporting requests from our customers and partners.
- You'll handle a high volume of inbound and outbound calls, texts, and emails, related to patient interactions, clinical staff communications, and other inquiries, ensuring prompt and professional support.
- As different customer situations arise, you'll escalate questions and concerns to other teams for additional assistance.
- You'll help Clinical Managers and Sprinters with real-time scheduling changes, ensuring our mobile phlebotomists can focus on delivering high-quality care in the home.
- You'll handle clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high-quality care in the home.
- You'll also support the Care Coordination team by confirming PCP fax information, obtaining missing appointment information, providing appointment updates, and identifying areas for workflow improvement.
- You'll handle additional responsibilities and/or projects as designated, which may include enhancements to processes and the facilitation of cross-training across various departments.
About You
- You're willing to work Central Time Zone hours every week day, from 9:00 am to 5:30 pm.
- You're fluent in Spanish, with the ability to speak, write, and read proficiently.
- You have at least 2 years of high-volume, fast-paced patient/customer service experience in the healthcare industry.
- You're proficient in using electronic health record (EHR) systems and other healthcare software.
- You possess strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams.
- You have excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping.
- You're able to adapt to changing priorities and work effectively in a fast-paced environment.
- You're committed to maintaining patient confidentiality and delivering high-quality, patient-centered care.
- Experience coordinating tasks with national labs such as Quest or LabCorp, such as requisition review, issue investigation, result tracking, etc., is preferred.
- Experience using Zendesk is preferred.
You Will Thrive at arenaflex If You
- Are flexible, humble, and have a sense of humor.
- Excel at last-minute problem-solving and out-of-the-box thinking.
- Are highly organized and process-oriented.
- Communicate effectively when speaking and writing.
- Know how to prioritize tasks and escalate situations when necessary.
- Have experience working in an on-demand service or healthcare environment.
- Enjoy working in a fast-paced, high-pressure environment.
- Have a calm and understanding demeanor and the ability to empathize with customers' frustrations and needs.
What We Offer
- Medical, dental, and vision plans 100% paid for you and your dependents.
- Flexible PTO + 11 paid holidays per year.
- 401(k) with a match.
- 16-week parental leave policy for birthing parent, 8 weeks for all other parents.
- HSA contributions.
- Life insurance, plus short and long-term disability coverage.
- Annual learning stipend.
Join Our Team
If you're passionate about delivering exceptional customer support and are fluent in Spanish, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Support Specialist at arenaflex, you'll have the chance to make a meaningful impact on patients' lives while working in a dynamic, fast-paced environment. Apply now and take the first step towards a rewarding career with arenaflex!
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