Experienced Customer Success Trainer – Real Estate Technology Training Expert

At arenaflex, we're revolutionizing the real estate industry with our innovative enterprise real estate technology platform. Our mission is to empower real estate professionals with the tools and knowledge they need to succeed in today's fast-paced market. As a Customer Success Trainer at arenaflex, you'll play a critical role in delivering exceptional training experiences that drive adoption, engagement, and success for our clients.

About arenaflex

arenaflex is a cutting-edge real estate technology company that's changing the way agents, brokerages, and property managers work. Our platform streamlines the entire buying and selling process, integrating everything into one system that engages agents, drives brand consistency, and elevates efficiency. With a focus on innovation and customer satisfaction, we're committed to building a diverse and inclusive workforce that reflects the communities we serve.

Job Summary

We're seeking an experienced Customer Success Trainer to join our team. As a key member of our Customer Success department, you'll be responsible for designing, developing, and delivering high-quality training programs that educate real estate agents and brokerages on how to maximize arenaflex's platform. This is a full-time, salaried position that offers a competitive compensation package, opportunities for career growth, and a dynamic work environment.

Key Responsibilities

*

Lead live training sessions & webinars:

Deliver high-energy, engaging training for large groups of real estate agents and brokerage teams via Zoom and other virtual platforms.

Manage agent onboarding programs:

Develop and facilitate structured onboarding workshops that ensure agents quickly adopt arenaflex's tools and maximize their usage.

Create high-quality training videos:

Serve as an on-camera instructor for recorded training sessions, walkthroughs, and product tutorials to be published in our learning center.

Develop compelling training content:

Build and maintain professional-quality presentations, training decks, guides, and interactive resources that make learning simple and effective.

Support real estate professionals:

Work directly with agents and brokerages to understand their workflows, pain points, and training needs—then develop sessions that provide real-world solutions.

Analyze training effectiveness:

Gather feedback, monitor adoption rates, and refine training programs based on user engagement and success metrics.

Collaborate across teams:

Work closely with Product, Customer Success, and Support teams to stay up-to-date on platform updates and incorporate them into training sessions.

Required Qualifications

* 5+ years of experience leading customer training, with a strong focus on large-scale webinars and group training sessions.

• Proven ability to train audiences of 50+ participants in live settings (virtual or in-person).
• Strong on-camera presence and willingness to create video-based training materials.
• Background in training real estate agents, consulting brokerages, or working in the real estate industry (highly preferred).
• Deep expertise in webinar platforms (Zoom Webinar, GoToWebinar, or similar) and experience delivering interactive, engaging virtual learning experiences.
• Instructional design and presentation skills—ability to break down complex workflows into digestible, actionable training.
• Proficiency in video editing tools (Camtasia, ScreenFlow, or similar) and documentation platforms like GitBook.
• Outstanding public speaking, communication, and storytelling abilities.

Preferred Qualifications

* Real estate experience: A background as a licensed agent or training real estate professionals is a major advantage.

• Startup/Tech-Savvy: Experience working in PropTech, MarTech, or high-growth SaaS environments.
• Advanced video production: Comfort with scripting, recording, and producing high-quality video content.

Compensation and Benefits

* Total OTC: $85,000 Annually

• Base Salary: $75,000 - $80,000 DOE
• Bonus: Up to $5,000 Annually
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional growth and development

Work Environment and Culture

At arenaflex, we're committed to building a diverse and inclusive workforce that reflects the communities we serve. Our office is a dynamic, fast-paced environment that encourages collaboration, creativity, and innovation. We offer a flexible work schedule, with the option to work remotely or in our office. We're proud to be an equal opportunity employer and welcome applications from candidates of all backgrounds.

How to Apply

If you're a motivated and experienced Customer Success Trainer looking for a new challenge, we encourage you to apply. Please submit your resume, cover letter, and any relevant work samples to our online application portal. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to building and maintaining a diverse and inclusive workforce. We provide fair and impartial consideration to all applicants, regardless of race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Apply for this job