Experienced Customer Service Representative – Lost and Found Department at arenaflex Dallas Airport

Join the arenaflex team as we strive to deliver exceptional customer service to millions of travelers passing through the Dallas/Fort Worth International Airport (DFW). As a valued member of our Lost and Found Department, you will play a vital role in reuniting passengers with their lost items, ensuring a seamless travel experience for all.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the aviation industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for airports and airlines worldwide. With a diverse team of professionals, we strive to create a positive and inclusive work environment that fosters growth, learning, and teamwork.

Job Summary

We are seeking an experienced and customer-focused individual to join our Lost and Found Department as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to walk-in customers, answering phone calls, maintaining and updating our Lost and Found system, and ensuring the secure and efficient handling of lost items. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service, we encourage you to apply.

Responsibilities

As a Customer Service Representative in our Lost and Found Department, your key responsibilities will include:

• Assist walk-in customers: Provide exceptional service to passengers who have lost items, answering their queries and resolving their issues in a timely and professional manner.
• Answer phone calls: Respond to phone inquiries from passengers, airlines, and airport staff, providing accurate information and assistance as needed.
• Maintain and update the Lost and Found system: Ensure the accuracy and completeness of our Lost and Found database, updating information as necessary to facilitate efficient item recovery.
• Research and verify validity of all information before release: Verify the ownership and authenticity of lost items before releasing them to passengers, ensuring the integrity of our system and protecting the interests of our customers.
• Collect lost items from Remote Parking, TSA, Car Rental, Terminals, and various other areas of the airport grounds: Retrieve lost items from designated areas, ensuring their safe and secure transportation to our Lost and Found facility.
• Photograph and log items: Document lost items using our standardized procedures, ensuring accurate and detailed records for future reference.
• Receive, count, document, and secure items in a lockable container such as a safe: Safely store and manage lost items, maintaining accurate records and ensuring their secure storage.
• Movement of goods and materials: Assist in the transportation and handling of lost items, ensuring their safe and efficient movement within the airport.

Requirements

To succeed in this role, you will need to possess:

• Organizational skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
• Self-driven focus on customer and client satisfaction: Strong commitment to delivering exceptional customer service, ensuring passenger satisfaction, and building trust with our customers.
• Ability to excel under pressure of meeting extreme deadlines: Capacity to work efficiently and effectively in a fast-paced environment, meeting deadlines and delivering results under pressure.
• Effective verbal and written communication skills: Excellent communication skills, both written and verbal, to interact with passengers, airlines, and airport staff.
• Problem-solving skills and ability to make quick decisions: Ability to analyze situations, identify solutions, and make informed decisions in a timely manner.
• Proficiency in computer software (Word & Excel): Familiarity with Microsoft Office applications, including Word and Excel, to maintain accurate records and perform administrative tasks.
• Ability to work varied hours: Flexibility to work a variety of shifts, including weekends, holidays, and peak travel periods.
• Availability on weekends and holidays: Willingness to work on weekends and holidays, ensuring our Lost and Found Department is available to assist passengers 24/7.
• Detail-oriented and well organized: Strong attention to detail, with the ability to maintain accurate records and ensure the efficient handling of lost items.
• Occasional lifting of up to 70lbs: Ability to lift and move items, as required, to ensure their safe and secure storage.
• Ability to stand and walk for long periods: Capacity to stand and walk for extended periods, ensuring the efficient handling of lost items and providing exceptional customer service.

Nice-to-haves

While not essential, the following skills and qualifications would be beneficial in this role:

• Previous experience in a customer-facing role, preferably in a fast-paced environment.
• Familiarity with airport operations and procedures.
• Knowledge of lost and found systems and procedures.
• Ability to speak multiple languages.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

• Competitive hourly rate of $16.
• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive training and support to ensure your success in the role.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team at arenaflex Dallas Airport! Apply for this job