Experienced Customer Care Pharmacy Technician – Remote Customer Service Representative

Join arenaflex, a leading healthcare solutions provider, in a fully remote position as a Customer Care Pharmacy Technician. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues, and ensuring quality services are provided to our customers.

About arenaflex

arenaflex is a dynamic and innovative healthcare solutions provider dedicated to delivering high-quality services to our customers. With a strong commitment to excellence, we strive to create a work environment that fosters growth, collaboration, and innovation. Our team is passionate about making a positive impact on the lives of our customers, and we are seeking a talented and dedicated individual to join our team as a Customer Care Pharmacy Technician.

Job Summary

We are seeking an experienced Customer Care Pharmacy Technician to join our team in a fully remote position. As a Customer Care Pharmacy Technician, you will be responsible for providing exceptional customer service, resolving issues, and ensuring quality services are provided to our customers. This is a unique opportunity to work in a dynamic and innovative environment, where you will have the chance to grow and develop your skills.

Responsibilities

As a Customer Care Pharmacy Technician, your primary responsibilities will include:

• Answering pharmacy customer inquiries and resolving issues/concerns in a timely and efficient manner
• Providing accurate and helpful information to customers regarding products and services
• Maintaining accurate records of customer interactions and transactions
• Checking to ensure that appropriate changes were made to resolve customers' problems
• Contacting customers to respond to inquiries or to notify them of investigation results
• Meeting customer satisfaction targets and performance goals as set by supervisor
• Handling medium to large call volumes on a consistent basis
• Responding to customers via phone or internet
• Handling authorizations and overrides for emergent fill medication for veterans as well as Marshal inmates
• Generating faxes and emails
• Updating requested doctors to POC lists
• Updating requested formulary changes
• Setting up and updating new clinic for the VA
• Assisting Account Managers with new pharmacy USM detainee RX program
• Medical claim questions
• Contacting jail facilities to get verification on inmates
• USMS support (eligibility, PA's, and record changes)
• Clarifying information on formulary for the VA
• Handling prior authorizations from VA Pharmacy and rejections from retail pharmacy
• Training of new staff
• Performing other job-related duties as assigned

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
• Accuracy/Quality - Accuracy looks at the extent to which an individual's work is correct and error-free within company policies and guidelines
• Attendance - Faithfulness in coming to work daily and conforming to scheduled work hours
• Detail Oriented - Ability to pay attention to the minute details of a project or task
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Job Knowledge - Knowledge of job and policies/procedures that apply to one's job
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
• Working Under Pressure - Ability to complete assigned tasks under stressful situations
• Judgment - The skill of judgment looks at the ability of the individual to form sound opinions or make decisions by evaluating available information
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Customer Oriented - Ability to take care of the customers' needs while following company procedures
• Accountability - Ability to accept responsibility and account for his/her actions
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines
• Communication, Written - Ability to communicate in writing clearly and concisely
• Friendly - Ability to exhibit a cheerful demeanor toward others
• Interpersonal - Ability to get along well with a variety of personalities and individuals
• Empathetic - Ability to appreciate and be sensitive to the feelings of others

Preferred Skills & Abilities

* High School graduate - required

• One to three years related experience in a pharmacy environment or pharmacy customer service center
• Computer Skills: Microsoft Office Suite: Word, Excel, PowerPoint; Microsoft Outlook
• (CPhT) TX - Pharmacy Technician Certification required at hire
• Ability to fluently speak, read, and write in English
• Bilingual (Spanish) is a plus but not required
• A thorough, dependable, detail-oriented approach to work with excellent communication skills
• Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience
• Knowledge of pharmacy services preferred
• Knowledge of Federal section healthcare preferred
• Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles

Work Environment

As a remote Customer Care Pharmacy Technician, you will have the opportunity to work in a general office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable, with adequate lighting and temperature, and no hazardous or unpleasant conditions caused by noise, dust, etc.

Compensation & Benefits

arenaflex offers a competitive compensation package, including:

• Pay Range: $21.00 to $23.00 per hour - DOE
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all individuals, and we prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply for this job