Experienced Customer Service Representative – Hybrid Role with Remote Work Opportunities in Accounts Receivable

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Hybrid Customer Service Representative, you'll play a vital role in our Accounts Receivable team, providing top-notch support to patients and clients in the medical and utility sectors. If you're passionate about helping others, eager to learn, and thrive in a dynamic environment, we invite you to join our team.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare and utility industries. Our team is dedicated to delivering accurate, empathetic, and efficient services that make a real difference in people's lives. With a strong focus on customer satisfaction, we're constantly seeking talented individuals who share our values and are committed to excellence.

Job Summary

As a Hybrid Customer Service Representative, you'll work in a fast-paced environment, handling inbound and outbound calls, emails, and other communication channels. Your primary responsibilities will include:

• Conducting outbound reminder calls for patients and clients using predictive dialing and phone queue systems
• Monitoring self-pay accounts and reaching out to patients with late payments to help them stay on track
• Learning unique procedures for each client, including resolution options, payment plan setup, charity eligibility, and mail-in/on-site payment instructions
• Handling inbound and outbound calls with multiple client types, offering support and payment solutions tailored to each client's policies
• Navigating and accessing various client systems as needed
• Processing credit card or check payments over the phone, entering them accurately to resolve client accounts
• Sending out requested statements and receipts, explaining insurance coverage, gathering insurance information for billing, and providing limited training to new employees working on similar accounts
• Completing and forwarding necessary forms (payment plans, insurance, etc.) to the Client Coordinator, ensuring accounts are managed within both State and Federal regulations
• Meeting established benchmarks for call volume, duration, and quality

Responsibilities

* Reminder Call Campaigns: + Conduct outbound reminder calls for patients and clients using predictive dialing and phone queue systems + Focus on pre-collect notices for patient-responsible balances or impending service disconnections

• Self-Pay Monitoring:

+ Reach out to patients with late payments on their agreed plans + Help patients stay on track with their payments

• Client Knowledge:

+ Learn unique procedures for each client, including resolution options, payment plan setup, charity eligibility, and mail-in/on-site payment instructions + Develop a deep understanding of each client's policies and procedures

• Client Communication:

+ Handle inbound and outbound calls with multiple client types + Offer support and payment solutions tailored to each client's policies

• Remote System Access:

+ Navigate and access various client systems as needed + Ensure accurate and efficient access to client information

• Payment Processing:

+ Process credit card or check payments over the phone + Enter payments accurately to resolve client accounts

• Documentation and Support:

+ Send out requested statements and receipts + Explain insurance coverage and gather insurance information for billing + Provide limited training to new employees working on similar accounts

• Client Coordination:

+ Complete and forward necessary forms (payment plans, insurance, etc.) to the Client Coordinator + Ensure accounts are managed within both State and Federal regulations

• Performance Metrics:

+ Meet established benchmarks for call volume, duration, and quality

Qualifications

* Must be based in the Harrisburg, PA area due to the initial in-office training requirement

• Comfortable with remote work after the initial 90-day period
• Prior experience in customer service or call center environments
• Excellent communication and interpersonal skills
• Ability to learn and work within multiple systems and client protocols
• Familiarity with basic financial or medical billing a plus

What We Offer

* Competitive hourly rate of $17/hour

• Opportunity to work in a dynamic and supportive team environment
• Comprehensive training program to ensure your success
• Remote work options after the initial 90-day period
• Ongoing career growth and development opportunities
• A chance to make a real difference in people's lives

Work Environment and Company Culture

At arenaflex, we value accuracy, empathy, and efficiency. Our team is dedicated to delivering exceptional customer experiences that exceed expectations. We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

Compensation, Perks, and Benefits

* Competitive hourly rate of $17/hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and development

How to Apply

If you're passionate about helping others and eager to join a team that values accuracy, empathy, and efficiency, apply now to start making a difference. We'll give you an introductory phone call to discuss your qualifications and experience.

California Applicants

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. Apply Job! Apply for this job