Experienced Disability Access Service Video Chat Specialist – Tampa, FL

Join the arenaflex team as a highly skilled Disability Access Service Video Chat Specialist in Tampa, FL. As a key member of the arenaflex team, you will be entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service. You will service their accessibility needs using your knowledge of arenaflex property, products, and services, ensuring an outstanding experience for all Guests.

About arenaflex

arenaflex is a world-renowned entertainment and hospitality company that has been a leader in innovation and guest experience for over 90 years. With a rich history of creating magical experiences for families and individuals from around the world, arenaflex continues to push the boundaries of what is possible in the entertainment industry. Our commitment to excellence, creativity, and innovation has earned us a reputation as one of the most beloved and respected companies in the world.

Responsibilities

As a Disability Access Service Video Chat Specialist, you will be responsible for:

• Proactively and efficiently answering Guest accessibility-related questions to resolve Guest needs, provide information, and handle situations related to Accessibility Services
• Communicating efficiently through video/phone calls and balancing multiple chat interactions while being actively engaged in video calls
• Using symptomatic challenges to assess the level of support needed for various disabilities (e.g. hearing, mobility, visual, cognitive)
• Ability to assess situational examples to gain understanding of Guest challenges
• Offering a single point of contact to assist Guests with disabilities for pre, during, and post-visit conversations
• Facilitating accessibility conversations about all services to determine which service best aligns with specific challenges the Guest experiences
• Proficient in recommending accessibility services and resources available for Guests to improve support
• Ability to make confident decisions while understanding when to raise concern to Coordinator/Working Lead/Salaried Leader
• Able to maintain integrity in intensified interactions
• Able to seek consult in difficult conversations
• Providing general Resort information and Itinerary planning support based on accessibility needs
• Providing alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests concerns as needed

Requirements

To be successful in this role, you will need:

• Knowledge and interest of arenaflex property, products & services, and delivering outstanding Guest Service
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle conflict resolution through a balance of integrity and partner resourcing
• Demonstrate strong problem-solving-decision-making skills
• Ability to handle confidential information
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
• Comfortable being on camera in video chat

Nice-to-haves

While not required, the following skills and experiences are highly desirable:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services, Guest Relations or Internet Help Desk
• Heightened knowledge of Theme Parks and Guest Tools (e.g., arenaflex App and My arenaflex Experience)
• Bilingual
• Knowledgeable of Services for Guests with Disabilities at the arenaflex Resort
• Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Benefits

As a valued member of the arenaflex team, you will enjoy a range of benefits, including:

• Employee Discount
• Health Insurance
• 401K Plan

What We Offer

At arenaflex, we are committed to creating a workplace that is inclusive, supportive, and empowering. We offer a range of opportunities for growth and development, including:

• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to exclusive arenaflex events and experiences

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional Guest Service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. [Apply Job!](https://https://www.tealhq.com/job/disability-access-service-video-chat-spe-dc-tampa-fl-full-time_8b7e99b4-0030-4ee3-8432-152a2a800f8b?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic)

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, supportive, and empowering for all employees. Apply for this job