Experienced Disability Access Service Video Chat Specialist – Tampa, FL

At arenaflex, we're dedicated to creating an inclusive and magical experience for all our Guests. As a Disability Access Service Video Chat Specialist, you'll play a vital role in ensuring that our Guests with disabilities have a seamless and enjoyable experience at our resort. If you're passionate about delivering exceptional Guest Service, have a keen understanding of accessibility needs, and are comfortable working in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a world-renowned entertainment and media company that has been a leader in innovation and creativity for over nine decades. Our mission is to create unforgettable experiences for our Guests, and we're committed to making our resort accessible to everyone. As a Disability Access Service Video Chat Specialist, you'll be part of a team that's dedicated to providing exceptional Guest Service and ensuring that our Guests with disabilities have a magical time at our resort.

Responsibilities

As a Disability Access Service Video Chat Specialist, you'll be responsible for:

• Proactively and efficiently answering Guest accessibility-related questions to resolve Guest needs, provide information, and handle situations related to Accessibility Services
• Communicating efficiently through video/phone calls and balancing multiple chat interactions while being actively engaged in video calls
• Using symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive)
• Offering a single point of contact to assist Guests with disabilities for pre, during, and post-visit conversations
• Facilitating accessibility conversations about all services to determine which service best aligns with specific challenges the Guest experiences
• Recommending accessibility services and resources available for Guests to improve support
• Making confident decisions while understanding when to raise concern to Coordinator/Working Lead/Salaried Leader
• Maintaining integrity in intensified interactions
• Seeking consult in difficult conversations
• Providing general Resort information and Itinerary planning support based on accessibility needs
• Providing alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests' concerns as needed

Requirements

To be successful as a Disability Access Service Video Chat Specialist, you'll need:

• Knowledge and interest of arenaflex property, products & services, and delivering outstanding Guest Service
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Ability to handle conflict resolution through a balance of integrity and partner resourcing
• Strong problem-solving-decision-making skills
• Ability to handle confidential information
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
• Comfortable being on camera in video chat

Nice-to-haves

While not required, the following skills and experiences would be beneficial:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services, Guest Relations, or Internet Help Desk
• Heightened knowledge of Theme Parks and Guest Tools (e.g., arenaflex App and My arenaflex Experience)
• Bilingual
• Knowledgeable of Services for Guests with Disabilities at the Walt Disney World Resort
• Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Benefits

As a Disability Access Service Video Chat Specialist, you'll enjoy:

• Employee Discount
• Health Insurance
• 401K Plan

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our Cast Members to grow and develop their skills. As a Disability Access Service Video Chat Specialist, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional Guest Service
• Develop your skills and knowledge in accessibility and Guest Service
• Enjoy a competitive salary and benefits package
• Take advantage of our Employee Discount program
• Participate in ongoing training and development opportunities
• Contribute to the success of our resort and make a positive impact on our Guests' experiences

How to Apply

If you're passionate about delivering exceptional Guest Service and have a keen understanding of accessibility needs, we want to hear from you! Apply now to become a Disability Access Service Video Chat Specialist at arenaflex and join our team of dedicated professionals who are committed to making our resort accessible to everyone. Apply Job! Apply for this job