Experienced Customer Care/Social Media Manager – Delivering Exceptional Experiences at arenaflex
At arenaflex, we're passionate about transforming the concrete repair industry with innovative solutions and exceptional customer service. As a Customer Care/Social Media Manager, you'll be the friendly voice behind a 5-star experience, helping us build a loyal community of customers and drive business growth. If you're a people person with a knack for social media and a passion for delivering outstanding customer experiences, we want to hear from you!
About arenaflex
arenaflex is a leading provider of concrete repair services, dedicated to enriching the lives of our customers and employees. Our mission-driven culture is built on respect, integrity, and a commitment to excellence. We invest in our people through training, benefits, and career development opportunities, empowering them to grow and thrive with us.
Benefits
At arenaflex, we offer a comprehensive benefits package to support your well-being and career growth:
- Simple IRA (3% Match): Eligible after 1 year of employment, providing a secure retirement plan for your future.
- Health Insurance Benefits: We offer up to 50% of the Silver plan's value for employees, with options to upgrade or downgrade coverage. Spouses and children may also be eligible for coverage.
- AFLAC Supplemental Insurance Offerings: Additional insurance options to protect you and your loved ones.
- 80 hours of ETO (Earned Time Off): Accrued over a year, available for use after 90 days of employment.
Key Responsibilities
As a Customer Care/Social Media Manager, you'll be responsible for:
- Appointment Coordination:
+ Schedule and reschedule sales appointments via inbound and outbound calls. + Maximize efficiency in booking and route planning for our sales team. + Rescue cancellations with professionalism and confidence. + Engage with prospects via social media to drive appointments.
- Communication & Customer Support:
+ Provide timely and accurate responses to customer inquiries. + Maintain detailed records and ensure smooth hand-offs between teams. + Embody the voice of the brand in every interaction.
- Marketing & Asset Development:
+ Assist in creating and editing content for online and offline marketing materials. + Help manage applications for company awards and recognition opportunities.
- Social Media Management:
+ Create and manage a content calendar for multiple platforms. + Monitor and respond to comments and messages. + Analyze social engagement and recommend improvements.
- Internal Communications:
+ Keep internal teams updated on marketing programs and customer feedback.
Qualifications
To succeed in this role, you'll need:
Knowledge of customer service principles and practices
.
Strong communication skills
, both verbal and written.
Proficiency in using office software and comfort with CRM tools
.
Accurate data entry and strong attention to detail
.
Ability to stay focused in a desk-based, screen-heavy role
.
Ability to prioritize tasks and adapt to changing priorities
.
Positive, team-first attitude with a high level of professionalism
.
Must be fluent in English and authorized to work in the U.S.
.
- Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms.
Traits We Look For
We're seeking a team member who embodies the following traits:
Coachable and open to learning
.
Positive attitude and resilience
.
Integrity and accountability
.
Strong customer focus
.
Team-oriented with a drive to win
.
Schedule
* Full-Time: Monday to Friday.
Some flexibility based on workload and events
.
Work Location
Our office is located in Goochland, VA, and we're looking for someone to join our team on-site.
Equal Opportunity
arenaflex is an equal opportunity employer, proud of our diverse team and committed to creating a respectful and inclusive work environment. We welcome applications from candidates of all backgrounds and offer opportunities for growth and development.
Apply Now
If you're passionate about delivering exceptional customer experiences and have a knack for social media, we want to hear from you! Apply now to become the trusted voice behind a company that's redefining concrete repair-one customer at a time. Apply Job! Apply for this job