Part-time Customer Support Advisor (10 hours per week) – Join arenaflex's Global Team

Are you a customer-centric individual with excellent communication skills, looking for a flexible and rewarding part-time opportunity? Do you thrive in a remote environment and enjoy working with diverse teams? If so, we invite you to join arenaflex, a remote-first video meetings company, as a Part-time Customer Support Advisor.

About arenaflex

arenaflex is a global company with a Scandinavian simplicity at heart. We believe in creating a world where anywhere works, and our mission is to make remote work accessible to everyone. Our team is passionate about fostering a culture of inclusivity, empathy, and care, where every individual feels valued and empowered to contribute their unique strengths.

What We're Looking For

We're seeking a customer support agent to join our arenaflex team, working 10 hours per week in a fully remote environment. As a Part-time Customer Support Advisor, you'll be the first point of contact for our customers, providing exceptional support and guidance to help them get the most out of our Whereby Meetings product. If you're a problem-solver with excellent communication skills, a passion for customer satisfaction, and a flexible schedule, we'd love to hear from you.

Key Responsibilities

As a Part-time Customer Support Advisor, your primary responsibilities will include:

• Responding to customer inquiries via email, chat, or phone, providing timely and accurate solutions to their issues
• Assisting customers with troubleshooting problems, managing accounts and subscriptions, and offering guidance on how to use our product
• Collaborating with our team to improve customer support processes and documentation, such as creating new templates and workflows
• Documenting and sharing customer feedback on improvements and feature requests
• Participating in support meetings and discussions to identify recurring issues and solutions
• Identifying customer feedback or issues that need to be shared with the team

Characteristics of a Successful Candidate

To excel in this role, you'll need to possess the following characteristics:

• A customer-centric approach, always prioritizing quality over quantity
• Excellent communication and interpersonal skills, with the ability to empathize with customers from diverse backgrounds
• Solid typing skills and the ability to convey a human, authentic tone in written communication
• Experience working remotely in the past, with a understanding of the pros and cons of distributed teams
• A problem-solving mindset, with the ability to seek out answers or solutions independently
• A keen eye for improving customer experience and outcomes

Scope of Work

As a Part-time Customer Support Advisor, you'll be working on a variety of tasks, including:

• Answering Tier 1 and Tier 2 customer support tickets from our Free, Pro, and Business customers
• Participating in training and support sessions to develop your skills and knowledge
• Collaborating with our team to improve customer support processes and documentation
• Documenting and sharing customer feedback on improvements and feature requests
• Getting involved in arenaflex's social and cultural ways of working

Day-to-Day of Your Role

As a Part-time Customer Support Advisor, your day-to-day responsibilities will include:

• Responding to around 20 customer queries per day, ranging from troubleshooting problems to managing customer accounts and subscriptions
• Joining support meetings and discussions to identify recurring issues and solutions
• Helping our team find new ways of offering support, such as introducing new tagging and templates
• Identifying customer feedback or issues that need to be shared with the team

How We Measure Success

We'll be measuring your success as a Part-time Customer Support Advisor based on the following key performance indicators:

• Quality of responses
• Volume of tickets answered
• Number of replies per resolve
• Customer Satisfaction rating

What We Offer

As a Part-time Customer Support Advisor at arenaflex, you'll enjoy a range of benefits, including:

• A competitive hourly rate of $23 globally, £17 for UK candidates, and €20 for European candidates
• A flexible schedule, working 10 hours per week
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment, with a focus on diversity and inclusion
• Access to our comprehensive training and support programs
• A chance to work with a global team, collaborating with colleagues from diverse backgrounds

How to Apply

If you're a motivated and customer-focused individual, with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [email protected]. We can't wait to hear from you!

Background Checking

arenaflex performs background checks on certain roles. For more information about how and why we carry out background checks, please visit our website or email [email protected].

Legitimate Posting

If you're not seeing this role advertised on our official job board, it may be closed for new applications. Please visit our website for the most up-to-date information, or email [email protected] to ask about the status of this role. Apply for this job