Experienced Full Stack Customer Success Manager – High-Touch Commercial Customer Success Program

At arenaflex, we're on a mission to revolutionize the way companies approach security and compliance. As a key member of our high-touch commercial customer success program, you'll play a vital role in helping our customers achieve their goals and build trust across the internet. We're seeking an experienced and results-driven Customer Success Manager to join our team and drive customer success through proactive engagement, strategic planning, and exceptional communication.

About arenaflex

arenaflex is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining compliance workflows end-to-end to ensure audit readiness. Our team of SaaS, security, compliance, and audit experts have built a better way – with automation. We're passionate about helping companies build trust across the internet and achieve their security and compliance goals.

Job Summary

As a Customer Success Manager at arenaflex, you'll be responsible for driving customer success through proactive engagement, strategic planning, and exceptional communication. You'll work closely with our customers to understand their business objectives, identify opportunities for growth, and develop tailored solutions to meet their needs. Your primary goal will be to ensure that our customers achieve their desired outcomes and build a strong, long-term relationship with arenaflex.

Key Responsibilities

* Serve as the primary point of contact for our customers, providing guidance and support to help them achieve their business objectives

• Work collaboratively across pillars of CS, GTM, Operations, and arenaflex leadership teams to identify and realize value and revenue opportunities for each of our customers
• Partner with arenaflex's account executive, management, and other sales leaders to ensure a value-selling approach through the customer journey from point of sale through expansion and renewal
• Engage daily with our customers' and your own performance metrics and data, leveraging all available datasets to fuel more effective and efficient work and customer engagements
• Establish regular cadence meetings with each customer to align and realign on business objectives, KPIs, product use and product opportunities, progression of customer compliance journey, and overall compliance status
• Conduct milestone meetings between customers and arenaflex CS pillars, expanding customer relationship networks between their teams and ours (solutions architecture, compliance experts) in order to identify and drive value based on customer objectives
• Conduct QBRs with executive and C-level team members from customer orgs and arenaflex for our most strategic relationships
• Build and maintain a deep understanding of arenaflex's platform and engage with customers about the most relevant features/functionality for their specific business needs
• Become a trusted advisor for customers around best practices for progressing their compliance journey with arenaflex, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant arenaflex team members and stakeholders
• Leverage relationships, data/metrics, and team resources to proactively identify, assess, and flag risk, and collaborate with team to mitigate and address it
• Help to grow mutual accountability between arenaflex and its customers as we build product, service models, and continually improve our delivery and execution

What You'll Bring

* 3+ years of experience in a Customer Success Management role and 5+ years in a customer-facing role overall

• BA/BS or Equivalent
• Power user/expertise in Slack, Zoom, Google Workspace/GSuite, and CRM systems (Catalyst, Salesforce, etc.) required
• Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred
• Experience in B2B SaaS required
• Security, Compliance, and/or GRC experience strongly preferred
• Empathetic, diplomatic, honest communicator, with demonstrable mastery of written and verbal communication
• Active listener and capacity to synthesize and take action on complex dialogue and information
• Data-fueled approach to CSM work, voracious learner
• Collaborative, coachable, constructive attitude
• Embody our ethos of 'Trust'
• Demonstrable previous successes in a high-growth environment
• Resilient and adaptable to change
• High capacity for managing, prioritizing, and balancing customer and organizational workload (meetings, tasks, administrative, email, project work, etc.)

What We Offer

* Competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs)

• Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
• Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business-related items for your home office
• 401K: Reach your financial goals while reducing your taxes
• Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on-demand healthcare concierge
• HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
• 100% paid short and long-term disability plus life + AD&D benefits
• Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities

Why Join arenaflex?

* Be part of a fast-growing company that's revolutionizing the way companies approach security and compliance

• Work with a talented and passionate team that's dedicated to building trust across the internet
• Have the opportunity to make a real impact on our customers' businesses and help them achieve their goals
• Enjoy a flexible and remote work environment that allows you to work from anywhere
• Receive competitive compensation and benefits that support your career growth and well-being

How to Apply

If you're a motivated and results-driven Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job