Experienced Tier 2 E-Commerce Phone/Chat Support Specialist – Gaming Industry Expertise

At arenaflex, we're on a mission to revolutionize the way top-tier brands connect with their customers. As a leading provider of managed digital engagement services, we're seeking highly skilled and passionate individuals to join our network of Mod Contractors. If you're a customer support expert with a passion for gaming and a knack for delivering exceptional service, we want to hear from you! About arenaflex arenaflex is a global leader in managed digital engagement services, partnering with top-tier brands across the globe to deliver exceptional customer experiences. With a network of 10,000+ Mods in 50+ languages and 70+ countries, we're the go-to partner for companies looking to connect with their customers in a meaningful way. Our clients include some of the world's coolest brands, such as the NFL, Vimeo, and Topps, and we're proud to be their trusted partner in delivering exceptional customer experiences. The Opportunity As a Tier 2 E-Commerce Phone/Chat Support Specialist, you'll be working with some of the most innovative and exciting brands in the gaming industry. You'll be responsible for providing top-notch customer support via phone and chat, using your expertise to resolve customer concerns and provide solutions to their problems. You'll be working in a fast-paced environment, using your skills and knowledge to deliver exceptional service and support to customers. Key Responsibilities * Provide customer support via Zendesk ticketing system * Use admin order tools to review order status and provide resolutions to customers * Use admin tools to review user accounts and assist with account issues * Work with customers to resolve concerns and provide solutions to their problems * Use your expertise to provide exceptional service and support to customers * Collaborate with other Mods to resolve complex customer issues * Participate in ongoing training and development to stay up-to-date on the latest products and services What We're Looking For * Previous customer support experience is required * Chat and phone support experience is a huge PLUS! * Familiarity with Zendesk is a plus * Comfortable taking the initiative and working independently * Comfortable doing searches in multiple screens/windows using admin tools * Mastery of the written word (grammar, spelling, punctuation) * Ability to pick things up quickly * Comfortable working in a fast-paced environment where a lot is expected from you * Retail and/or eCommerce experience is a plus * Passion for shopping and helping customers shop is required * Available to start orientation ASAP! WorkSpace Requirements * Dedicated laptop or desktop computer with Windows 10 or above * Quality headset * Quiet workspace to take calls * Willingness to install MSQ security software and 2FA app on the phone What's In It For You * The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! * Flexible self-scheduling * Access to ‘Hot Gigs’ postings exclusive to the arenaflex Network * Work from home * Competitive hourly rate - Discussed during your first interview * Paid orientation * Opportunity to work on a variety of projects and clients * Ongoing training and development to stay up-to-date on the latest products and services Benefits and Perks * arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace * Competitive hourly rate - Discussed during your first interview * Paid orientation * Flexible self-scheduling * Access to ‘Hot Gigs’ postings exclusive to the arenaflex Network * Work from home * Opportunity to work on a variety of projects and clients * Ongoing training and development to stay up-to-date on the latest products and services How to Apply If you're a customer support expert with a passion for gaming and a knack for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Note * A Chromebook is not sufficient for arenaflex projects. * Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and connecting our clients with their customers in a meaningful way. We're a global leader in managed digital engagement services, partnering with top-tier brands across the globe to deliver exceptional customer experiences. Our team of 10,000+ Mods in 50+ languages and 70+ countries is dedicated to providing top-notch customer support and service to our clients.

Our Culture

arenaflex is a dynamic and fast-paced environment, where our Mods are encouraged to take the initiative and work independently to deliver exceptional service and support to customers. We're a team of passionate and dedicated individuals who are committed to delivering exceptional customer experiences and connecting our clients with their customers in a meaningful way.

Our Benefits

arenaflex offers a range of benefits and perks to our Mods, including: * Competitive hourly rate - Discussed during your first interview * Paid orientation * Flexible self-scheduling * Access to ‘Hot Gigs’ postings exclusive to the arenaflex Network * Work from home * Opportunity to work on a variety of projects and clients * Ongoing training and development to stay up-to-date on the latest products and services

Our Commitment to Diversity and Inclusion

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We believe that a diverse and inclusive workplace is essential to delivering exceptional customer experiences and connecting our clients with their customers in a meaningful way. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

How to Apply

If you're a customer support expert with a passion for gaming and a knack for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Conclusion

At arenaflex, we're passionate about delivering exceptional customer experiences and connecting our clients with their customers in a meaningful way. We're a global leader in managed digital engagement services, partnering with top-tier brands across the globe to deliver exceptional customer experiences. Our team of 10,000+ Mods in 50+ languages and 70+ countries is dedicated to providing top-notch customer support and service to our clients. If you're a customer support expert with a passion for gaming and a knack for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job