Experienced Full Stack Energy Efficiency Customer Support Specialist – Remote Opportunity

At arenaflex, we're leading the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We're committed to creating a people-first culture built on trust, accountability, and transparency, where every employee – regardless of position, role, or identity – is treated with respect and given an equal chance to thrive. As a key member of our team, you'll play a vital role in helping utility customers save money, make their homes more energy efficient, and contribute to a healthier climate. If you're passionate about delivering exceptional customer service, working in a dynamic environment, and making a positive impact on the world, we want to hear from you!

About arenaflex

arenaflex is a leading provider of energy efficiency solutions, dedicated to empowering individuals, businesses, and communities to reduce their energy consumption and carbon footprint. Our mission is to create a sustainable future for all, and we're committed to making a positive impact on the environment while driving economic growth and social progress.

What We Offer

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid vacation, sick, personal, and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program: convert your recognition points into gift cards
• Employee Assistance Program: offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We're seeking a talented and motivated individual to join our team as an Energy Efficiency Customer Support Specialist. This is a remote opportunity, and you can work from anywhere where posted. As a key member of our team, you'll be responsible for providing exceptional customer service, supporting multiple programs, and helping utility customers achieve their energy efficiency goals.

Key Responsibilities

* Provide inbound customer support via phone, email, and chat, focusing on energy efficiency and customer satisfaction

• Support multiple programs using various platforms, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and status updates
• Develop a deep understanding of our programs and services to provide accurate and timely support to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed performance metrics, including customer satisfaction, first-call resolution, and average handle time
• Stay up-to-date on industry trends, best practices, and regulatory requirements to ensure compliance and excellence in customer support

Requirements

* High School Diploma or GED (required)

• Ability to type 35+ WPM
• No attendance or punctuality concerns
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
• Sales-oriented with a focus on customer service satisfaction
• "How can I help you?" attitude

Remote Work Requirements

* We provide a laptop, software, and all necessary equipment

• Home Internet requirements:

+ Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency + Google: "free speed test" if you're unsure + Ability to hardwire internet, plug directly into router

• Environment:

+ Dedicated home office space, free of personal disruptions + Two power connections + You're scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

Compensation

* $17 / hour + $65 / month internet stipend

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

How to Apply

If you're passionate about delivering exceptional customer service, working in a dynamic environment, and making a positive impact on the world, we want to hear from you! Apply now to join our team as an Energy Efficiency Customer Support Specialist and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job