Experienced Client Services Advisor – Disney Institute (Remote, Work From Home)

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. For over 35 years, our organization has been helping business professionals learn the arenaflex way to engage with clients and colleagues. Built on strong business foundations in administration, representative commitment, and quality service, the arenaflex approach features stories and examples of our culture of excellence across the arenaflex organization. Our arenaflex Foundation supports experts, groups, and associations worldwide in adapting and applying these business knowledge to enhance their own experiences. arenaflex Foundation offers professional development face-to-face and virtually through open courses, confidential commitment for groups, and advisory services for entire organizations. arenaflex Foundation's primary goal focuses on delivering top-notch, engaging stories with meaningful content, inspiring members from across the globe. As a Client Services Advisor at arenaflex Institute, you'll play a vital role in our business success. As the primary contact with our partners and clients, you'll ensure that expectations meet established timelines. As a colleague, your role will focus on supporting our projects during on-site deliveries, utilizing your strengths and exceptional skills in engaging with our clients to enhance our service-oriented association. Your meticulous attention to detail and capable project management skills will be essential as you handle multiple portfolios and on-site learnings, including both face-to-face and virtual learning drives. Filling in as an idea partner and issue solver in this unique setting, you'll thrive in our collaborative team environment.

Key Responsibilities:

* Builds and cultivates positive relationships with partners, vendors, clients, and internal stakeholders while coordinating and working with on-site program support.

• Assists with on-site tasks for face-to-face growth opportunities at the arenaflex Institute.
• Facilitates and actively participates in client and internal meetings, maintaining detailed records of conversations, deadlines, and communications.
• Collaborates to ensure the timely and cost-effective delivery of excellent products and services to clients.
• Proactively identifies and addresses potential challenges to keep projects on track.
• Monitors project progress and resource allocation, collaborating with other teams to meet time constraints.
• Upholds both face-to-face and virtual learning drives functionally.
• Maintains regular communication with internal partners and external vendors regarding work status, quality control, cost management, and deadlines.
• Utilizes project management and vendor management systems to manage work orders, oversee production, transportation, and receipt of materials.
• Manages assigned projects, providing regular updates on a case-by-case basis.
• Capably navigates various computer systems to ensure data accuracy and consistency.

Essential Capabilities:

* 1+ years' experience in creating positive relationships with colleagues, clients, vendors, partners, and other functional units.

• Effectively manages multiple projects, assignments, and deadlines, focusing on delivering support for programs at the arenaflex Institute.
• Adaptable to work in a team and independently when necessary.
• Exhibits exceptional verbal and written communication skills.
• Demonstrates strong organizational and critical thinking skills with meticulous attention to detail.
• Handles confidential information with caution and integrity.
• Initiates assignments autonomously, requiring minimal guidance, and consistently sees them through to completion.
• Capable of making independent decisions within established guidelines.
• Proficient in Microsoft Windows environment, including Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
• Open to acquiring skills in new software applications as required.
• Possesses a valid FL Driver's License (Class C) with a clean driving record showing five (5) years of prior safe driving.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays.

Preferred Capabilities:

* Past experience with the arenaflex Institute or other areas within arenaflex Experiences or arenaflex Brand Experiences.

• Experience in providing on-site functional support for projects and events.
• Multilingual with proficiency in Spanish/Portuguese preferred.
• Demonstrated experience working with managers or other senior leaders.
• Proficient in Smartsheet, WorkFront, Siebel, DSCS, WebBEO, and Certain.
• Influencing skills with the ability to work with commonly useful circumstances.
• Experience in following directives from leaders arranged in diverse areas or time zones.
• Skilled in communication through platforms like Teams, Zoom, and other virtual tools.

Required Education:

* Associate's degree or equivalent work experience.

Preferred Education:

* Bachelor's degree in Business Administration, Communications, Project Management, or related field or equivalent work experience.

About arenaflex

arenaflex is an equal opportunity employer. Candidates will be considered for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. arenaflex encourages a business culture where ideas and decisions from all individuals help us grow, improve, create the best stories, and be significant in a rapidly changing world.

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