Experienced Customer Service Representative – Greenville- Spartanburg Airport

Join arenaflex, the largest and fastest growing privately owned automotive rental and leasing company in North America, as we continue to strive towards our shared vision to be the world's best and most trusted mobility company. arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, and has frequently been named one of the top places to work.

About arenaflex

arenaflex is a leader in the automotive rental and leasing industry, with a strong commitment to providing exceptional customer experiences. Our team is dedicated to delivering superior service, and we're looking for talented individuals to join our team as Customer Experience Representatives (CXR). As a CXR, you will play a critical role in providing a positive experience for all customers, and will be responsible for facilitating the rental process through verification and documentation of all necessary driver information.

Job Summary

We are seeking an experienced Customer Service Representative to join our team at the Greenville- Spartanburg Airport (GSP) location. As a Customer Service Representative, you will be responsible for providing superior, friendly, and efficient transactions and offering company-approved services and products to provide a positive experience for all customers. This position also involves facilitating the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Responsibilities

* Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company-sponsored classroom training

Work Environment and Company Culture

As a Customer Service Representative at arenaflex, you will be working in a fast-paced and dynamic environment. Our team is dedicated to providing exceptional customer experiences, and we're looking for individuals who share our passion for delivering superior service. arenaflex is committed to creating a positive and inclusive work environment, and we offer a range of benefits and perks to support our employees' well-being and career growth.

Benefits and Perks

* Competitive hourly rate of $18.20

• Paid time off
• Consistent full-time 40-hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development opportunities

Schedules Available

* Schedule 1: Friday-Monday: 2:00pm-12:00am

• Schedule 2: Monday-Thursday: 2:00pm-12:00am

Requirements

* Must have a minimum of 1 year prior customer service retail or administrative support experience

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Must be at least 18 years of age
• High School Diploma or G.E.D. required

Equal Opportunity Employer/Disability/Veterans

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment, and we strive to provide equal opportunities for all employees.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this position. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application.

Contact Information

For more information about this position or to discuss your application, please contact our HR team at [arenaflex.com/careers/contact](http://arenaflex.com/careers/contact). arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job