Experienced Customer Service Associate – Drive-Thru, Dining Room, and Community Engagement

At arenaflex, we're not just a restaurant – we're a community-driven team that's passionate about serving up more than just great food. We're looking for talented and enthusiastic Customer Service Associates to join our crew and help us deliver an exceptional customer experience. If you're a people person with a passion for making a difference, we want to hear from you!

About arenaflex

arenaflex is a fast-paced and dynamic restaurant chain that's committed to serving up fresh, never frozen chicken fingers, crispy fries, and refreshing drinks in a fun and welcoming atmosphere. Our team members are the heart and soul of our operation, and we're looking for individuals who share our passion for providing top-notch customer service and creating a positive experience for every guest who walks through our doors.

Key Responsibilities

As a Customer Service Associate at arenaflex, you'll be responsible for:

• Providing exceptional customer service in the drive-thru, dining room, and through phone and online orders
• Taking orders accurately and efficiently, while maintaining a positive and friendly attitude
• Assembling and delivering food and drinks to customers in a timely manner
• Maintaining a clean and safe environment in the dining room and kitchen areas
• Working collaboratively with other team members to ensure seamless service and a positive customer experience
• Participating in ongoing training and development to improve skills and knowledge
• Adhering to arenaflex's high standards for quality, safety, and customer satisfaction

Essential Qualifications

To be successful in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask with ease
• Strong attention to detail and ability to maintain accuracy in taking orders and handling customer transactions
• Ability to lift up to 50 pounds and stand for long periods of time
• High school diploma or equivalent required; prior experience in customer service or a related field a plus
• Must be at least 16 years of age

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Previous experience in a restaurant or customer service role
• Basic math skills and ability to handle cash and credit transactions
• Ability to work a variety of shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; some college or vocational training a plus
• Certification in food safety and handling a plus

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask with ease
• Strong attention to detail and ability to maintain accuracy in taking orders and handling customer transactions
• Ability to lift up to 50 pounds and stand for long periods of time
• High energy and enthusiasm, with a positive attitude and a willingness to learn and grow

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills and knowledge. As a Customer Service Associate, you'll have the opportunity to:

• Participate in ongoing training and development programs to improve your skills and knowledge
• Take on additional responsibilities and leadership roles as you grow and develop in your career
• Earn competitive pay and benefits, including paid time off and opportunities for advancement
• Enjoy a fun and supportive work environment that values teamwork and collaboration

Work Environment and Company Culture

At arenaflex, we're proud of our fun and supportive work environment, which is built on the principles of Working Hard and Having Fun. As a Customer Service Associate, you'll be part of a dynamic team that's passionate about serving up great food and creating a positive experience for every guest who walks through our doors. Our company culture is built on the following values:

• Working Hard: We're committed to delivering exceptional customer service and maintaining high standards for quality, safety, and customer satisfaction.
• Having Fun: We believe that work should be enjoyable and rewarding, and we strive to create a positive and supportive work environment that values teamwork and collaboration.

Compensation, Perks, and Benefits

As a Customer Service Associate at arenaflex, you'll enjoy:

• Competitive pay and benefits, including paid time off and opportunities for advancement
• Access to voluntary benefits through an insurance marketplace, including medical, dental, vision, life insurance, short-term disability, hospital indemnity, legal insurance, auto and renter's insurance, and ID theft protection
• OnePass Gym Membership Program
• 401(k) with safe harbor employer match (age 21 and older)
• Access to financial advisors for budget and retirement planning
• Crewmember Assistance Program
• Education assistance
• Pet insurance
• Paid time off
• Closed for all major holidays
• Early closure for company events
• Casual work attire
• Flexible scheduling
• Perkspot Employee Discount Program

How to Apply

If you're a motivated and enthusiastic individual who's passionate about providing exceptional customer service, we want to hear from you! Apply now to join our team and become a part of the arenaflex family. Apply for this job