Experienced Patient Billing Customer Service Representative – Remote Opportunity
Join arenaflex, a leading healthcare company, on a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a valued member of our team, you'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!
About arenaflex
arenaflex is a global leader in healthcare diagnostics and information services, dedicated to improving healthcare outcomes and transforming the delivery of care. Our Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.
Responsibilities
As a Patient Billing Customer Service Representative, you will be responsible for:
- Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
- Initiating payment plans for patients for outstanding balances
- Routinely utilizing multiple resources to resolve patient inquiries while on the phone
- Maintaining performance goals
- Ability to become proficient with processes after completing a structured training program
Knowledge, Skills, and Abilities
To succeed in this role, you will need:
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
Qualifications
To be considered for this role, you will need:
- High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
- Previous work in high-volume calls environment with several computer windows open highly desirable
- Previous interaction and communications with patients regarding medical information strongly preferred
Technical/Other Requirements
To work remotely, you will need:
- Internet download speed of at least 50 megabytes per second connectivity required
- Dedicated area to perform duties without interference; will be structured environment with structured breaks
- Ability to manage time and tasks independently while maintaining productivity
Why Join arenaflex?
* Work from home opportunity!
- Quarterly variable bonus potential!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401(k) and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Pay Range
The pay range for this role is $15.25-$16.00 or State/Local minimum wage, if higher.
Shift and Schedule
The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).
Shift Differential
Residents in the eastern time zone will receive a 10% shift differential for working the 11am-8pm (EST) shift.
Benefits
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer:
- We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind.
- We make employment decisions based on the needs of our business and the qualifications and merit of the individual.
- Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
Accessibility and Accommodations
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Apply Now!
Ready to join arenaflex and start making a difference in the lives of our patients? Apply now and take the first step towards a rewarding career in patient billing customer service! Apply Job! Apply for this job