Experienced Licensed Customer Service Advocates – Remote and Onsite Opportunities at arenaflex
At arenaflex, we're on a mission to revolutionize the customer service experience by providing top-notch support to our valued clients. As a Licensed Customer Service Advocate, you'll play a vital role in delivering exceptional service, resolving customer inquiries, and driving sales growth. If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering businesses to thrive in today's fast-paced market. Our team of experts is committed to delivering exceptional results, fostering a culture of collaboration, and promoting a work-life balance that supports the well-being of our employees. As a Licensed Customer Service Advocate at arenaflex, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.
Job Summary
We're seeking highly skilled and licensed customer service professionals to join our team as Licensed Customer Service Advocates. As a remote or onsite representative, you'll be responsible for handling inbound calls from existing customers, resolving service needs, and selling applicable products. If you're a sales-driven individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Licensed Customer Service Advocate at arenaflex, your key responsibilities will include:
- Handling inbound calls from existing customers with service needs, including billing issues, changes to current policies, inquiries, claims, and sales
- Selling applicable products to customers on all calls
- Providing exceptional customer service, resolving issues, and ensuring customer satisfaction
- Meeting or exceeding sales and service metrics, including productivity and quality standards
- Collaborating with internal teams to resolve complex customer issues and improve overall customer experience
- Participating in ongoing training and development programs to enhance skills and knowledge
Licensing Requirements
To be eligible for this role, you must:
- Hold an active life and health insurance license in your resident state
- Be able to become licensed in all 50 states
- Provide proof of up-to-date licenses to the recruiter prior to offer
- Not have any active open book of business in any lines of insurance (captive position)
Training Requirements
As a new hire, you'll participate in comprehensive training, which will include:
- Virtual training sessions, Monday through Friday, 7:30am-4:00pm CST/ 8:30am-5:00pm EST
- Onboarding and training will be conducted in a virtual environment, with opportunities for Q&A and feedback
Work from Home Requirements
If you're a remote candidate, you'll need to meet the following requirements:
- High-speed internet must be set up and paid for at your own expense
- Internet service must be fixed-line, not wireless, hotspot, Wi-Fi, 5G, LTE, or cellular network-based
- Required internet speeds are expected to be consistent across the entire day and are subject to change based on business needs
- Must be hardwired from router/modem to the computer (docking station if provided)
Skills and Competencies
To succeed in this role, you'll need:
- Excellent sales and customer service skills
- Strong phone communication skills
- Call center experience, preferably in the life insurance industry
- Technical/computer-based skills, including proficiency in CRM software and other relevant tools
- Ability to work in a fast-paced environment, meeting productivity and quality standards
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Licensed Customer Service Advocate, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that fosters open communication and feedback
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off
Work Environment and Company Culture
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of our customers and employees. As a Licensed Customer Service Advocate, you'll be part of a collaborative and supportive team that's dedicated to delivering exceptional results.
Compensation and Benefits
As a Licensed Customer Service Advocate at arenaflex, you'll enjoy a competitive salary, plus a monthly bonus opportunity based on service and sales metrics. You'll also have access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
How to Apply
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex recruitment team email]. We can't wait to hear from you!
Start Date:
July 7, 2025
Location:
Remote or onsite in Cincinnati, OH, or Fremont, MI
Salary:
$38,000 - $45,000 Annually, plus monthly bonus opportunity based on service and sales metrics
Benefits:
Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off
Apply Now:
[arenaflex recruitment team email] Apply for this job