Experienced Customer Service Representative – Resident Relations and Community Engagement

At arenaflex, we're dedicated to serving those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. As a Customer Service Representative, you'll play a vital role in delivering exceptional service to our residents, ensuring their needs are met, and fostering a sense of community within our multi-family residential communities.

About arenaflex

arenaflex is a leading provider of military housing solutions, committed to creating meaningful results that help us meet our company goals. We take pride in our highly trained team of professionals, who bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. Our culture is built on camaraderie and collaboration, where we put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative, you'll be responsible for providing exceptional service to all prospective and current residents within a multi-family residential community. Your role will include:

• Answering phones and responding to resident inquiries
• Taking and following up on service requests from residents
• Assisting prospective residents with information regarding their lease, the community, and the move-in process
• Preparing lease documents for residents as part of the move-in process
• Responding to and managing resident complaints and/or service issues
• Supporting residents during the move-out process
• Managing resident lease process, including finalizing leases and providing information regarding the community and resident services
• Performing post-turn unit inspections and completing move-in inventory inspections with new residents
• Following up with residents who have requested work-order/services or expressed issues/concerns with the community
• Responsible for lease renewal notification and timely resident notice to renew or vacate
• Working in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately
• Responsible for resident follow up to ensure services rendered have been completed according to arenaflex standards and meet resident's satisfaction
• Promoting positive resident relations by ensuring resident concerns and requests are responded to on a timely basis
• Participating in outreach marketing activities to obtain prospective residents
• Performing other general office duties, including phones, filing, special projects, and assignments as needed
• Performing various administrative and computer tasks, email communications, input of information/data into various software and information systems
• Composing and distributing correspondence/notices to residents
• Participating in property walks/inspections to ensure community is well maintained according to arenaflex's quality standards
• Participating in and attending various department or regional meetings, resident or community events, seminars, and other work-related events

Qualifications

To succeed in this role, you'll need:

• 6 months+ of residential property management or customer service experience preferred
• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)
• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction
• Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties to ensure operational objectives are achieved
• Positive and professional demeanor in all interactions, under all circumstances
• Valid driver's license and ability to operate a company or personal vehicle or electrical cart
• Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required

What We Provide You

At arenaflex, we're committed to offering our team members a wide range of benefits, including:

• Medical/Dental/Vision Insurance
• Life and AD&D Insurance
• 401k Retirement Plan with company match
• Employee Stock Ownership plan
• Incentive Bonus Program
• 10 Paid Holidays per year
• 40 hours Paid Sick Leave per year
• 80 hours Paid Vacation per year
• Medical/Dental/Vision insurance eligible after 30 days of full-time employment

Pay Range

$19.00 - $23.00 hourly

Why Join arenaflex?

At arenaflex, we're dedicated to helping our employees develop personally and professionally. We provide an unprecedented 150+ hours of professional development annually to each employee-owner. Our culture is built on camaraderie and collaboration, where we put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. If you're ready to grow your career and make a meaningful impact on the lives of military families, join our team at arenaflex. Apply now to become an employee-owner and take the first step towards a rewarding and challenging career. Apply Job! Apply for this job