System Administrator – Web Hosting Support (cPanel & WordPress)
We are looking for a skilled and reliable System Administrator to join our support team. The ideal candidate will be responsible for maintaining and troubleshooting Linux-based web hosting servers, supporting cPanel environments, and resolving WordPress and database-related issues. This role requires someone who is comfortable diagnosing website problems, auditing databases, maintaining server backups, and quickly resolving server downtime incidents. The candidate should be proactive, detail-oriented, and able to handle multiple support tasks efficiently. This is a remote position, and we welcome qualified candidates from around the world. MUST BE ABLE TO WORK CST BUSINESS HOURS
Key Responsibilities
* 1. Web Hosting Server Management - Manage and monitor Linux web hosting servers (CloudLinux / AlmaLinux). - Maintain and support cPanel/WHM environments. - Configure and manage essential services including Apache, Nginx, PHP, MySQL/MariaDB, DNS, and email services. - Monitor server performance and resource usage to ensure optimal operation. 2. Website & WordPress Support - Troubleshoot and resolve WordPress website issues, including plugin conflicts, theme errors, and performance problems. - Debug website errors and resolve PHP, server, and configuration issues. - Assist with website migrations, restorations, and configuration updates. - Analyze logs to diagnose and fix website errors. 3. Database Management & Auditing - Audit MySQL/MariaDB databases and tables to detect corruption or performance issues. - Repair or optimize database tables when necessary. - Troubleshoot database connection errors and query performance problems. - Maintain database integrity and ensure proper backups. 4. Server Security - Implement and maintain security best practices for hosting servers. - Configure and manage server firewalls (CSF / iptables). - Monitor servers for suspicious activity or vulnerabilities. - Apply regular updates and patches to maintain system security. 5. Backup & Disaster Recovery - Configure and monitor server backup systems. - Verify backup integrity and perform restoration when required. - Assist in data recovery procedures when server or website issues occur. 6. Server Monitoring & Issue Resolution - Monitor servers to detect downtime, performance degradation, or service failures. - Troubleshoot and resolve server outages, crashes, or connectivity issues. - Analyze server logs to identify and resolve system problems. - Ensure minimal downtime and quick issue resolution. 7. Remote Server Management - Access and manage servers through KVM/IPMI for remote troubleshooting and recovery. - Diagnose server boot issues and perform emergency recovery tasks when required. 8. Documentation & Reporting - Maintain documentation of server configurations, fixes, and maintenance activities. - Document troubleshooting steps and solutions for recurring issues. - Provide updates on server health, incidents, and resolutions.
Required Skills & Experience
* - Strong experience managing Linux web servers (CloudLinux / AlmaLinux). - Hands-on experience with cPanel / WHM administration. - Strong knowledge of WordPress troubleshooting and debugging. - Experience working with MySQL/MariaDB database management. - Familiarity with Apache, Nginx, PHP, and web server configurations. - Experience with server backup and restoration procedures. - Knowledge of server security best practices and firewalls (CSF). - Ability to troubleshoot server, website, and database issues efficiently. - Experience with KVM/IPMI remote server access. - Strong analytical and problem-solving skills.
Nice-to-Have Skills
* - Experience with LiteSpeed or OpenLiteSpeed. - Familiarity with WordPress performance optimization and caching systems. - Basic scripting knowledge (Bash or Python) for automation tasks. - Experience handling website migrations and hosting transfers. - Familiarity with server monitoring tools and uptime monitoring systems. Apply tot his job Apply To this Job