Experienced Pharmacy Technician – Retail Customer Care Specialist at arenaflex

At arenaflex, we're revolutionizing the way people interact with healthcare services. As a leading health solutions company, we're dedicated to transforming the lives of millions of Americans through our local presence, digital channels, and a team of passionate colleagues who are committed to delivering exceptional care. Our mission is to surround ourselves with like-minded individuals who share our passion for making a difference in the lives of others. As a Pharmacy Technician – Retail Customer Care Specialist at arenaflex, you'll play a vital role in shaping the future of healthcare by providing top-notch customer service, resolving complex issues, and staying up-to-date on the latest industry trends.

Job Summary:

We're seeking an experienced Pharmacy Technician – Retail Customer Care Specialist to join our team at arenaflex. As a key member of our customer care team, you'll be responsible for handling incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries. Your primary duties will include verifying and validating prescription information, documenting customer concerns, and providing guidance on prescription refills, medication adherence, and potential drug interactions. You'll also operate computer systems and software applications to access and update customer records, communicate with healthcare professionals, and escalate complex issues to our pharmacists or supervisors for further assistance.

Key Responsibilities:

* Handle incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance.

• Verify and validate prescription information, including dosage, medication names, and patient details, adhering to company protocols to ensure accuracy.
• Document customer concerns, complaints, or issues related to prescriptions, demonstrating empathy and professionalism to resolve problems effectively.
• Provide guidance and support to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information.
• Operate computer systems and software applications to access and update customer records, prescription data, and relevant information during customer interactions.
• Communicate regularly with healthcare professionals, insurance providers, and pharmacies to facilitate the verification, authorization, and processing of prescriptions.
• Escalate complex or urgent issues to appropriate teams, such as pharmacists or supervisors, for further assistance and resolution.
• Monitor, track, and analyze call center performance metrics, including call handling time, customer satisfaction, and quality standards to gather actionable insight for continuous improvement opportunities.
• Stay updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to provide accurate and up-to-date information to customers.

Essential Qualifications:

* Working knowledge of problem-solving and decision-making skills.

• For regulatory purposes, must be a resident and Licensed Pharmacy Technician in one of the following states: Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont.
• Candidate must obtain Rhode Island Pharmacy Technician license (application and fee) upon hire.

Preferred Qualifications:

* Certified Patient Care Technician (CPCT) preferred.

• Licensed Pharmacy Technician in Rhode Island or Massachusetts.

Education:

* Verifiable high school diploma or equivalent required.

Work Environment and Company Culture:

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture that's inclusive, diverse, and supportive. We believe in investing in the physical, emotional, and financial wellness of our colleagues and their families, offering a comprehensive and competitive mix of pay and benefits that includes:

• Affordable medical plan options
• A 401(k) plan (including matching company contributions)
• An employee stock purchase plan
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Compensation and Benefits:

* The typical pay range for this role is: $17.00 - $31.30

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to investing in the growth and development of our colleagues. We offer a range of learning benefits, including:

• On-the-job training and mentorship programs
• Continuing education and professional development opportunities
• Access to industry-leading training and certification programs
• Opportunities for career advancement and professional growth

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job