Experienced Insurance Customer Service Representative – Insurance Policy Development and Client Support
At arenaflex, we're committed to providing top-notch insurance services to our clients, and we're seeking an organized and highly self-motivated Insurance Customer Service Representative to join our team in Pepin, WI. As a key member of our team, you'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations.
About arenaflex
arenaflex is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and innovative solutions to our clients. Our team is passionate about making a difference in the lives of our clients, and we're committed to creating a work environment that fosters growth, collaboration, and fun.
Benefits of Working at arenaflex
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to help you succeed in your role
Responsibilities of the Insurance Customer Service Representative
As an Insurance Customer Service Representative at arenaflex, you'll be responsible for:
- Responding directly and promptly to client inquiries and requests
- Developing and maintaining client service plans and managing mid-term changes
- Accurately preparing, processing, reviewing, and monitoring various documents such as certificates of insurance, auto ID cards, binders, renewal information requests, audits, endorsements, and proposals
- Responsible for new client setup and ongoing client maintenance in the appropriate agency management system
- Meeting with clients as needed to review clients' accounts
- Handling complaints, presenting appropriate solutions, and alternatives within the timeframes set, and following up to ensure that the issue has been resolved
Required Skills and Qualifications
To be successful in this role, you'll need:
- Strong sales and customer service skills
- Excellent active listening, interpersonal, and communication skills
- Prioritize and meet deadlines
- Computer experience with Windows-based software and general office equipment
- Ability to work in a team-based setting
- Attention to detail
Preferred Qualifications
* Insurance background preferred, but willing to train the right person
- Active Wisconsin insurance license preferred or be willing to obtain upon hire
Education and Experience
* High school diploma or equivalent required
- 1-2 years of experience in customer service or a related field
Licenses or Certifications
* Active Wisconsin insurance license preferred or be willing to obtain upon hire
Compensation and Benefits
* Competitive salary: $43,000 - $50,000 per year
- Comprehensive benefits package, including health insurance, dental insurance, and 401(k) matching
- Paid time off and company parties
- Opportunities for career growth and professional development
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that fosters growth, collaboration, and fun. Our team is passionate about making a difference in the lives of our clients, and we're dedicated to delivering exceptional customer experiences. We're looking for someone who shares our values and is passionate about providing outstanding customer service.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Apply Now
Don't miss this opportunity to join our team and make a difference in the lives of our clients. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job