Experienced Customer Service Representative – HVAC Maintenance Scheduling and Support in Augusta, ME at arenaflex
Are you a customer service professional looking for a challenging and rewarding role in a dynamic industry? Do you have a passion for delivering exceptional customer experiences and a knack for multitasking? Look no further than arenaflex, Maine's most trusted HVAC heat pump installer, with over 20 years of experience and more than 14,000 households and businesses served statewide. As a Customer Service Representative in our Augusta, ME location, you will play a vital role in maintaining customer satisfaction and driving service department efficiency. You will be responsible for scheduling and coordinating maintenance appointments across seven locations, providing top-tier customer service, and acting as a key communication point between customers, technicians, and the service manager.
About arenaflex
arenaflex is a leading provider of HVAC heat pump installation services in Maine, with a reputation for excellence and a commitment to customer satisfaction. Our team of experienced professionals is dedicated to delivering exceptional service and support to our customers, and we are seeking a talented Customer Service Representative to join our team.
Key Responsibilities
As a Customer Service Representative, you will be responsible for:
- Compiling and organizing customer lists, grouping by geographic area
- Making outbound calls to schedule maintenance appointments and promote services
- Managing incoming customer inquiries and providing excellent customer support
- Optimizing technician schedules across seven locations to ensure efficiency
- Upselling maintenance plans, products, and additional services
- Acting as the primary contact for technicians, directing them as needed
- Working directly with the service manager to ensure smooth operations
Qualifications & Skills
To be successful in this role, you will need:
- Strong customer service and communication skills
- Detail-oriented with excellent organizational skills
- Ability to multitask and manage schedules across multiple locations
- Experience with scheduling software (ServiceTitan or similar preferred)
- Prior experience in HVAC, plumbing, or electrical customer service is a plus
- Ability to upsell services and build strong customer relationships
Benefits
As a valued member of the arenaflex team, you will enjoy a range of benefits, including:
- Competitive hourly rate: $21 - $23 per hour
- Affordable, high-quality health, dental, and vision insurance
- Uniforms
- Paid Time Off
- Parental leave
- Yearly performance reviews
- Referral program
- Company on-site, off-site, and on-the-job training and support
- Opportunities for career growth and professional development
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment, with a strong focus on customer satisfaction and team collaboration. Our team is passionate about delivering exceptional service and support to our customers, and we are seeking a talented Customer Service Representative to join our team.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career growth and development.
Contact Information
To apply for this exciting opportunity, please submit your application to: [insert contact information] We look forward to hearing from you!
Note:
arenaflex is a fictional company name used in this job posting. Apply for this job