Experienced On-Site Virtual Customer Service Representative – Live Casino Entertainment in Southfield, MI at arenaflex
At arenaflex, we're revolutionizing the world of online gaming with our cutting-edge live casino entertainment solutions. As a leading developer and supplier of virtual casino games, we're constantly pushing the boundaries of innovation and excellence. Our team of talented professionals is dedicated to delivering an unparalleled online entertainment experience to our players worldwide. We're now seeking an experienced and charismatic On-Site Virtual Customer Service Representative to join our team in Southfield, MI. As a Game Presenter, you'll be the face of our live casino games, interacting with players in real-time and creating an engaging and rewarding experience for our customers.
About arenaflex
arenaflex is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 arenaflexeers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. arenaflex's dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: arenaflex Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.
Job Description
As an On-Site Virtual Customer Service Representative, you'll be responsible for presenting live casino games to our players in a professional and engaging manner. You'll be working in a fast-paced, dynamic environment, interacting with players in real-time and creating an immersive experience for our customers.
Key Responsibilities:
* Present live casino games to our players in a professional and engaging manner
- Interact with players in real-time, responding to their queries and creating a positive experience
- Follow established protocols and procedures to ensure a smooth and enjoyable experience for our players
- Work rotating shifts, including evenings, weekends, and holidays
- Participate in ongoing training and development to improve your skills and knowledge
- Collaborate with other team members to achieve our goals and objectives
Essential Qualifications:
* High School Diploma or Equivalent
- Must be 21 years of age or older
- Must be able to obtain a MI Gaming License
- Required to successfully complete a pre-employment background check
- 1-2 years of work experience in a customer service and hospitality-oriented role
- Responsible, dedicated, and dependable
Preferred Qualifications:
* Previous experience in a live casino or gaming environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and conflict resolution skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Physical Functions:
* Prolonged sitting at counter height (36”) chairs and tables
- Repeated use of both hands and arms
- Full mobility and dexterity in upper extremities
- Ability to see and read a chat screen from 4+ feet away
- Ability to communicate one way verbally to players
- Ability to lift up to up to 10 lbs. (for the shoe)
- Ability to present on camera continuously in front of 30W High Beam Bi-Color LED Soft Lights without protective eyewear
- Ability to work a full-time schedule
- Game Show Hosts: the ability to wear 2” + heels while standing for 1.5 hours at a time.
What We Offer:
* Hourly Rate + Tips & Performance Bonuses
- 401K Match
- Paid Time Off
- Paid Break Time
- Paid Full Game Technique Training
- Flexible part-time scheduling
- Career Growth Opportunities
- Employee Referral Program
- Medical, Dental & Vision Insurance Plans
- Nationwide Employee Discount Program
- Centrally located modern studio environment with break room & refreshments
Why Join arenaflex?
* Opportunity to work with a leading developer and provider of online casino entertainment solutions
- Collaborative and dynamic work environment
- Ongoing training and development to improve your skills and knowledge
- Competitive hourly rate + tips & performance bonuses
- Comprehensive benefits package, including medical, dental, and vision insurance
- Flexible part-time scheduling
- Career growth opportunities
How to Apply:
If you're a charismatic and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Contact Information:
arenaflex Southfield, MI [insert contact email] [insert contact phone number]
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
Confidentiality:
All applications will be kept confidential according to EEO guidelines. Apply for this job