Experienced Full Stack UX Designer – Web & Cloud Application Development for arenaflex Delivery Customer Experiences in Bellevue, WA

At arenaflex, we're revolutionizing the way people experience delivery. Our mission is to make every interaction with our services a seamless and delightful experience. As a Senior UX Designer on our Amazon Delivery Customer Experiences team, you'll play a critical role in shaping the future of delivery choice experiences. You'll join a diverse group of designers and researchers who share our passion for creating exceptional customer experiences.

About arenaflex

arenaflex is a global leader in e-commerce and cloud computing, with a relentless focus on innovation and customer satisfaction. Our Amazon Delivery Customer Experiences team is part of the broader arenaflex Delivery Experience design organization, which includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We're proud to be a part of a company that values diversity, inclusion, and customer empathy.

Job Description

We're seeking an experienced Full Stack UX Designer to join our Amazon Delivery Customer Experiences team in Bellevue, WA. As a key driver in designing solutions and up-leveling the quality of our customer experiences, you'll:

• Bring forward innovative ideas and solutions to raise the bar on customer experience with delivery
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Quickly and thoroughly create user flows, wireframes, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

Key Responsibilities

* Develop and launch new ideas and step-change improvements that drive customer satisfaction and loyalty

• Balance time and business constraints when improving experiences for the customer while pushing toward the vision of the ideal experience for the customer
• Proactively drive alignment and navigate debates through effective communication and relationship-building
• Create and maintain design patterns and UX standards that ensure consistency and quality across our products and services
• Design and prototype with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar
• Present design work to stakeholders and advocate for customer-centric design decisions

Essential Qualifications

* 8+ years of design experience with a strong portfolio that showcases your work

• Experience defining and maintaining design patterns and UX standards
• Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design)
• Experience in end-to-end design projects from design strategy through execution
• Knowledge of best practices for information architecture and product design
• Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

Preferred Qualifications

* Experience designing customer-facing retail products

• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience presenting to and effectively advising partners within and outside of design
• Experience identifying and informing data needs to communicate strategic and tactical recommendations

Skills and Competencies

* Strong understanding of human-centered design principles and practices

• Excellent communication and collaboration skills
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Experience with design tools such as Figma, Sketch, Adobe Creative Suite, and InVision
• Experience with front-end development and coding languages such as HTML, CSS, and JavaScript

Career Growth Opportunities and Learning Benefits

* Opportunities to work on high-impact projects that drive customer satisfaction and loyalty

• Collaborative and dynamic work environment with a diverse team of designers and researchers
• Access to training and development programs to help you grow your skills and career
• Opportunities to work with senior leaders and executives to shape the future of delivery choice experiences
• Flexible work arrangements and a comprehensive benefits package

Work Environment and Company Culture

* arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers arenaflexians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.

Compensation, Perks, and Benefits

* Base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market.

• Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
• Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're passionate about creating exceptional customer experiences and want to join a dynamic team of designers and researchers, apply now! Please submit your resume, cover letter, and portfolio to our internal or external career site. We can't wait to hear from you! Apply for this job