Experienced Customer Service Representative – Overnight Shift in Rochester, NY at arenaflex
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative in our Rochester, NY location. As a key member of our customer-facing team, you will play a vital role in delivering exceptional experiences to our customers, driving growth, and contributing to the success of our company.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we pride ourselves on providing top-notch products and services to our customers. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Job Summary
As an Overnight Customer Service Representative, you will be responsible for processing customer orders and inquiries in a collaborative call center environment. You will communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You will also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
- Communicate with customers over phone, email, and chat to resolve their queries and concerns
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and familiarity with customer relationship management (CRM) software
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Work Environment and Company Culture
* arenaflex is a drug-free workplace
- EEO/AA Employer/Vet/Disabled
- Our company culture values teamwork, innovation, and customer satisfaction
- We offer a dynamic and supportive work environment that encourages growth and development
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth
- Access to industry-leading training and development programs
- Collaborative and supportive work environment that encourages learning and growth
Compensation and Perks
* Pay from $26 to $33 per hour with significant growth and earning potential
- Includes $4 Shift Differential
- Comprehensive benefits package, including health insurance, 401(k), and paid time off
- Employee Perks, including café, fitness center, and modern facilities
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join arenaflex as a Customer Service Representative in our Rochester, NY location. Apply for this job