Experienced Customer Success Manager – Enterprise Solutions

At Jobnity, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Hirebaseers across the globe who are bright, curious, practical, and good people.

Job Summary:

We are seeking an experienced Customer Success Manager to work closely with a selection of our Enterprise clients. The ideal candidate will have a background in digital marketing, data, and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Remotara solutions.

Why is this role so crucial at Skillora?

The Customer Success Manager is a key player on the Enterprise Team collaborating with various internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with clients and help them extract real business value using our solutions is essential to keeping clients engaged with Nexspire for years.

Responsibilities:

As a Customer Success Manager, your daily responsibilities may include:

• Being the primary point of contact for all users on the account, responsible for identifying the client's pain points and defining client success
• Responsible for onboarding, training, boosting engagement, and evangelizing Worklio and all our offerings
• Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership
• Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
• Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals
• Support in uncovering and identifying upsell opportunities during the customer's lifecycle
• Develop strong subject matter expertise across all Hirefluxa solutions

Requirements:

* 4+ years experience as a Customer Success Manager responsible for Enterprise clients, with planning and execution capabilities

• Solid understanding and experience in digital marketing (SEO, PPC, media planning, etc.) - big advantage
• Strong relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients)
• Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems
• Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights
• Team player who can collaborate effectively with colleagues and business partners with a strong customer focus
• Self-motivated, proactive, ownership mindset and results-oriented
• Fluent in English

Why you’ll love being an Tasklanceer:

* You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Taskora, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

• You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.
• We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.
• You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
• Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity, and experience.

What we offer:

* Competitive compensation package

• Comprehensive benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible

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