Lettings Administrator
This is a remote position.
At Outsourcery, our mission is simple yet powerful: to enable UK businesses to operate smoother and smarter by delivering world-class remote support that truly acts as an extension of their own team. We are currently expanding our property management team and seeking experienced Letttings Administrators with proven expertise in the UK property industry to oversee diverse property portfolios for clients. Role Overview We’re looking for a proactive and organised Lettings Administrator to join our team. You’ll support the day-to-day management of a diverse residential property portfolio, handling tenancy administration, coordinating maintenance, and ensuring compliance with legal and safety requirements. You will be the key point of contact for tenants and landlords, managing queries, updates, and relationships while keeping accurate records and supporting reporting processes. The role is fast-paced and varied, so strong organisation, excellent communication, and attention to detail are essential. If you’re customer-focused, enjoy multitasking, and want to grow your career in property management, this role is perfect for you. What You’ll be Doing- As a Remote Lettings Administrator employed through Outsourcery, you will be placed on UK property client accounts. Our Outsourcerers often support multiple clients at once, requiring them to adapt to different roles and responsibilities simultaneously.
- To thrive in this role, you should be eager to take on new clients and challenges, readily available for client meetings and onboarding, and committed to continuously building your portfolio.
- While responsibilities may vary depending on each client’s unique needs, in general, you will be responsible for managing tenancy agreements, including renewals, terminations, and swaps, as well as conducting Right to Rent, referencing, AML, and background checks. You will manage deposits, coordinate maintenance and repairs with contractors, and schedule inspections, inventories, and property visits. The role will also ensure compliance with legal and regulatory requirements, maintain accurate records in property management systems, and support financial administration, including rental accounts and contractor payments.
- 5+ years of experience, with at least 1 - 2 years of experience in property management / or leasing administration in a lettings, property or estate agency.
- Ideally, 6 - 12 months of experience in the UK property market with a good understanding of of UK property laws, regulations, and compliance requirements.
- Matric / Senior Certificate required, additional property courses and certifications are beneficial.
- Basic knowledge of property maintenance, compliance, and UK lettings processes (tenancy agreements, referencing, deposits).
- Strong organisational, administrative, and multitasking skills with high attention to detail.
- Confident written and verbal communication skills with landlords, tenants, and contractors.
- IT proficient (Microsoft Office; experience with UK CRM/property software a plus) and customer-focused with a professional telephone manner.
- Own work from home setup (relevant workspace, computer, strong internet connection).
- ARLA qualification (or working towards an ARLA qualification)
- Experience in UK property management and systems (i.e. Jupix, Goodlord, Arthur, Fixflo).
- Understanding UK property laws, regulations, and compliance requirements.
- Relevant property management courses and certifications.
Requirements
The ideal candidate will:- Be emotionally intelligent, resilient, and calm under pressure.
- Demonstrate professionalism, integrity, proactivity, and ownership.
- Communicate effectively, build strong relationships, and work well in a team.
- Have a stable work history, ideally with UK or international and remote experience.
- Take pride in high-quality work, seek growth, and maintain a reliable remote work setup.
Benefits
- Paid Leave Policy: Paid annual leave, public holidays, sick leave, and family responsibility leave.
- Supportive Team: Work alongside incredible colleagues and managers who have your back.
- Remote, but Connected: Enjoy the flexibility of remote work while partnering with diverse clients and industries. But flexibility doesn’t mean freelancing — you’ll be part of a team, with clients who count on you to show up, take ownership, and deliver real results.
- Be Part of a High-Performance Team Culture: We’re a supportive, collaborative team - but we’re not laid-back when it comes to standards. We hire professionals who take initiative, manage their client relationships proactively, and are constantly seeking ways to add value. You’ll be expected to take charge of your success here.
- Grow Your Career - Through Challenge and Responsibility: You’ll work with established and upcoming brands, develop in-demand skills, and gain experience across industries. We’ll support you with training and development opportunities to help you sharpen your expertise. But career growth at Outsourcery isn’t automatic - it comes from stepping up, solving problems, and showing clients and colleagues what you’re capable of.
- Work with Purpose - and with Accountability: We believe in Excellence, Ownership, Integrity, and building Strong Partnerships. Living those values means being accountable, taking responsibility for your work and relationships, and being someone clients and teammates can rely on.