Experienced Store Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're dedicated to inspiring and improving the world by coloring and protecting what matters. As a Store Customer Service Specialist, you'll play a vital role in helping us achieve this purpose by delivering exceptional customer experiences and driving sales growth in our retail stores. If you're passionate about providing top-notch service, working in a fast-paced environment, and building strong relationships with customers, we want to hear from you.

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world, and we're committed to making a positive impact on our customers, employees, and communities. With a rich history and a strong reputation for quality and innovation, arenaflex is a great place to build a career and make a difference.

Job Summary

As a Store Customer Service Specialist, you'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll be responsible for delivering exceptional customer service, achieving sales goals, and maintaining the high quality and visual standards of our products and stores. You'll also be expected to stay up-to-date with product features, maintain accurate work order files, and perform various tasks such as processing sales transactions, stocking shelves, and loading/unloading delivery trucks.

Key Responsibilities

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to help you succeed in your role
• Access to cutting-edge technology and tools
• Flexible scheduling and work-life balance
• Opportunities to make a positive impact on our customers and communities

How to Apply

If you're passionate about delivering exceptional customer service and driving sales growth, we want to hear from you. To apply for this exciting opportunity, please submit your application through our website or by clicking on the link below. Apply for this job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Note

arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job