Experienced Customer Service Team Lead - Bilingual in Caddo Mills, TX

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Team Lead, you'll play a vital role in leading our team of customer service representatives to provide fast, friendly, and customer-focused service to our customers. If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you!

About arenaflex

arenaflex is a leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. As a family-owned company, we're committed to providing our employees with a positive and supportive work environment that fosters growth and development. We're proud to be a drug-free workplace and an equal opportunity employer.

Job Summary

As a Customer Service Team Lead, you'll be responsible for coaching and developing our customer service representatives to provide exceptional service to our customers. You'll lead by example, demonstrating a passion for customer service and a commitment to excellence. You'll also be responsible for reviewing customer interactions, providing feedback and coaching, and facilitating team meetings and one-on-one sessions.

Key Responsibilities

* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies and procedures, and performance metrics.

• Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
• Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.
• Collaborate with other teams to ensure seamless communication and service delivery.

Minimum Requirements

* High School diploma or equivalent required. Bachelor's degree preferred.

• 3+ years of customer service experience.
• 2+ years of experience in a leadership/supervisory role preferred.
• Effective communication skills.
• Bilingual (English/Spanish) - Fluent in both verbal and written forms.

Preferred Qualifications

* Experience in a fast-paced customer service environment.

• Proven track record of success in leading high-performing teams.
• Strong problem-solving and analytical skills.
• Ability to work in a dynamic and ever-changing environment.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong leadership and coaching skills.
• Ability to work in a team environment and build strong relationships with colleagues.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Team Lead, you'll have opportunities to:

• Develop your leadership and coaching skills through training and development programs.
• Collaborate with other teams to gain a broader understanding of our business and operations.
• Participate in cross-functional projects and initiatives to drive business growth and improvement.
• Receive regular feedback and coaching to help you achieve your career goals.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of teamwork, respect, and open communication. We're committed to providing a positive and supportive work environment that fosters growth and development.

Compensation, Perks, and Benefits

* Competitive hourly rate of $28-$35 per hour.

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks:

+ Best-in-class, clean, modern facilities. + First-class fitness center and beautifully maintained walking paths.

How to Apply

If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job