Experienced Bilingual Customer Service Team Lead – Garland, TX

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading distributor of shipping, industrial, and packaging materials, we're committed to empowering our team members to become the ultimate problem solvers and deliver fast, friendly, and customer-focused experiences that our customers love. We're now seeking an experienced Bilingual Customer Service Team Lead to join our team in Garland, TX.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, and we're committed to providing our customers with the best possible service. Our company culture is built on the values of teamwork, innovation, and customer satisfaction, and we're looking for like-minded individuals to join our team.

Job Summary

As a Bilingual Customer Service Team Lead at arenaflex, you'll be responsible for leading a team of Customer Service Representatives and ensuring that they're trained and empowered to deliver exceptional customer experiences. You'll be responsible for coaching and developing your team members, reviewing customer interactions, and providing feedback to management on process improvements. You'll also be responsible for facilitating team meetings and one-on-one sessions, handling escalated customer issues, and providing weekly support for customer interactions.

Key Responsibilities

* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies and procedures, and performance metrics.

• Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
• Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

* High School diploma or equivalent required. Bachelor's degree preferred.

• 3+ years of customer service experience.
• 2+ years of experience in a leadership/supervisory role preferred.
• Effective communication skills.
• Bilingual (English/Spanish) - Fluent in both verbal and written forms.

Preferred Qualifications

* Experience in a fast-paced customer service environment.

• Proven track record of success in a leadership role.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment and provide coaching and feedback to team members.

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks:

+ Best-in-class, clean, modern facilities. + First-class fitness center and beautifully maintained walking paths.

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We believe in empowering our employees to take ownership of their work and to make a meaningful contribution to our company's success. We're proud to be an EEO/AA Employer/Vet/Disabled and we're committed to providing equal opportunities for all employees.

Compensation and Perks

* Pay from $28 to $35 per hour with significant growth and earning potential!

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks:

+ Best-in-class, clean, modern facilities. + First-class fitness center and beautifully maintained walking paths.

How to Apply

If you're a motivated and experienced customer service professional who is passionate about delivering exceptional customer experiences, we want to hear from you! Please apply for this exciting opportunity by clicking on the link below. Apply for this job We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job