Experienced Full Stack CX Product Manager – Conversational Analytics & AI-Driven Solutions

At arenaflex, we're on a mission to revolutionize the way customers interact with our brand, and we're looking for a talented CX Product Manager to lead the charge. As a key member of our product team, you'll be responsible for developing and executing a strategic product vision for our conversational products, including chatbots, conversational IVR, and AI/personalization initiatives. If you're passionate about creating exceptional customer experiences and have a deep understanding of Virtual Assistant technologies, we want to hear from you.

About arenaflex

arenaflex is a leading financial services company dedicated to helping individuals and businesses achieve financial security. With a rich history of innovation and a commitment to customer-centricity, we're constantly pushing the boundaries of what's possible in the world of financial services. Our team is passionate about creating products and experiences that make a real difference in people's lives, and we're looking for like-minded individuals to join our journey.

Responsibilities

As a CX Product Manager at arenaflex, you'll be responsible for:

• Defining and articulating a compelling product vision and strategy for AI-driven conversational experiences, chatbots, and conversational IVR systems
• Developing and maintaining a strategic product roadmap aligned with business goals and emerging Virtual Assistant trends
• Conducting in-depth market analysis and competitive research to identify opportunities for innovation and differentiation
• Executing the strategy as part of multiple product team(s)
• Staying at the forefront of Virtual Assistant technologies and exploring their potential applications within our product portfolio
• Integrating business, customer, user, and partner insights to inform a clear understanding of problems to solve and risks to manage
• Continuously seeking to improve the clarity and effectiveness of the product strategy

Product Discovery

* Drive the integration of our conversational products, exploring use cases such as personalized interactions, advanced natural language understanding, and content generation

• Work with data teams to optimize performance, ensuring accuracy, reliability, and ethical considerations
• Evaluate and integrate AI tools and technologies to enhance chatbot and IVR capabilities
• Accountable for understanding and defining key business outcomes and requirements for their product
• Articulates hypotheses and leads the product team(s) (design, engineering, and various business roles) to deeply understand complex problems and solutions through experimentation

Product Development & Execution

* Lead the product lifecycle from concept to launch, ensuring seamless execution and high-quality deliverables

• Collaborate closely with engineering, data science, and design teams to define product requirements, prioritize features, and manage development sprints
• Define and track key performance indicators (KPIs) to measure product success and drive data-driven optimizations
• Champion user-centered design principles and ensure exceptional user experiences across all conversational interfaces
• Coordinate with designers, developers, QA testers, and other stakeholders to ensure timely and high-quality delivery

Conversational Design & Optimization

* Lead the development of intuitive and engaging conversational flows, leveraging best practices in conversational design

• Implement A/B testing and other optimization techniques to improve chatbot and IVR performance and user satisfaction
• Analyze user feedback and data insights to continuously refine and improve conversational experiences
• Ensures every goal-aligned unit of value created by multiple teams is measurable and can show progress towards overall product objectives

Stakeholder Management & Communication

* Effectively communicate product vision, strategy, and progress to internal and external stakeholders

• Build strong relationships with key customers and partners to gather feedback and identify new opportunities
• Collaborates with business leaders and finance to manage budget, go to market strategy, etc.
• Ensures key information (strategy, priorities, plans, experiments, results, etc.) regarding the product(s) is understood by stakeholders

Requirements

* 2+ years of business, technology, or product management experience; or equivalent demonstrated through the following: work experience, training, military experience, or education

• Prior experience in a product environment and exposure to the Product Manager role
• Experience with strategic thinking and decision making in a professional context
• Experience with managing multiple workloads and/or competing priorities in a professional context
• Experience with stakeholder and relationship management in a professional context
• Demonstrated experience leading, influencing, and negotiating in a professional team environment
• Demonstrated experience leveraging diverse perspectives and using data to inform action
• 1+ year working in a highly collaborative, fast-paced environment with engineering teams and stakeholders

What We Offer

* Competitive salary range: $81,900 - $182,400 per year

• Flexible Time Off (FTO) program, providing the opportunity to take time away from the office with pay for vacation, personal, or short-term illness
• Pension eligibility
• Opportunity to work in a highly collaborative, fast-paced environment with engineering teams and stakeholders
• Professional development opportunities to help you grow in your career
• A dynamic and inclusive work environment that values diversity and promotes work-life balance

How to Apply

If you're passionate about creating exceptional customer experiences and have a deep understanding of Virtual Assistant technologies, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes work-life balance. Apply for this job