Experienced Bilingual Machine Learning Data Associate - Italian (Remote), Customer Engagement Technology Specialist
At arenaflex, we're revolutionizing the way customers interact with our services, and we're looking for a talented Machine Learning Data Associate to join our Customer Engagement Technologies (CET) team. As a key member of our Omni MLDA division, you'll play a crucial role in driving machine translation improvements in Italian-to-English and English-to-Italian, enabling seamless communication across languages and cultures.
About arenaflex
arenaflex is a global leader in e-commerce, technology, and innovation. Our Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant Customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automated solutions to our customers, making it easier for them to get the help they need, whenever and wherever they need it.
Job Description
We're seeking a highly skilled Machine Learning Data Associate with native-level Italian language skills to join our team. As a Machine Learning Data Associate, you'll be responsible for auditing cross-language interactions on text-based channels, reviewing and assessing the quality of machine translations in each direction, and informing on the highest priority machine translation improvement opportunities that will enhance the customer experience.
Key Responsibilities
* Native-level translation and localization skills in Italian
- Proficiency in testing and content reading in Italian, with the ability to document outcomes in English for stakeholders
- Utilization of Italian skills to support internal and external customers and related products
- Competence in navigating various internal tools to understand the customer journey
- Strong attention to detail and commitment to quality
- Adaptability to work in a dynamic environment and willingness to change priorities on short notice
- Must be fluent in Italian and English
A Day in the Life
As a Machine Learning Data Associate, your daily activities will include:
- Localization/Translation
- Testing various workstreams
- Contact Reading in native language while documenting findings in English
- Stakeholder management
Benefits Summary
arenaflex offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
About the Team
Our Omni MLDA division is a part of the Customer Engagement Technologies (CET) organization, partnering with key stakeholders to:
- Automate customer service processes
- Enhance the end-to-end customer experience
Basic Qualifications
* Fluency in Italian and English (verbal and written communication)
- 1+ years business experience in localization and translation
- Strong attention to details
- Exceptional communicational skills
- Customer service experience
- Experience working in complex and frequently-changing environments
- Ability to interpret customer need and being able to frame that as clear requirements
Preferred Qualifications
* Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting
- Bachelor's Degree
- Practical knowledge of data processing needs and trade-offs
- Experience working with machine learning, Artificial intelligence, natural language understanding data
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity to work with a global leader in e-commerce and technology
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about machine learning, data analysis, and customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
Note
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Salary Range
The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Location
This role is remote, and you will be working from home. However, you may be required to travel to arenaflex offices or other locations for meetings or training.
Apply Now
Don't miss this opportunity to join our team and contribute to the development of innovative customer engagement technologies. Apply now and take the first step towards a rewarding career at arenaflex. Apply for this job