Experienced Part-Time Customer Service Advisor – Remote Opportunity at arenaflex

Join arenaflex's dynamic team as a Part-Time Customer Service Advisor and embark on a rewarding career journey. At arenaflex, we pride ourselves on delivering exceptional services and solutions that create lasting outcomes for our clients and the millions of people who rely on us. As a Part-Time Customer Service Advisor, you will be an integral part of our team, providing top-notch support to our customers and helping them resolve their post-purchase needs. If you're passionate about delivering exceptional service, are a problem-solver at heart, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating a culture where individuality is valued and respected every day. As a Part-Time Customer Service Advisor, you'll be part of a team that's passionate about technology and dedicated to making a difference.

What You'll Do

As a Part-Time Customer Service Advisor, your primary responsibilities will include:

• Handling inbound calls from customers with inquiries about their recent purchases
• Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
• Utilizing your problem-solving skills to find quick solutions and resolve any issues
• Helping de-escalate frustrated customers with empathy and professionalism
• Occasionally assisting with upselling or cross-selling when appropriate and necessary

Who We're Looking For

We're seeking a compassionate and patient individual with excellent communication and soft skills. If you have:

• Strong problem-solving abilities and a knack for de-escalating upset customers
• Experience in customer service or call centers (training will be provided)
• The ability to thrive in a high-volume, fast-paced environment
• A flexible schedule with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)

Why You'll Love Working With Us

As a Part-Time Customer Service Advisor at arenaflex, you'll enjoy:

• Remote work: Enjoy the flexibility of working from home in your secured workspace
• Bonuses: Performance-based bonus incentives to reward your hard work and success
• Supportive Team Environment: Work with people who have your back

Requirements

To be considered for this role, you must:

• Be at least 18 years old
• Have a High School Diploma or GED
• Be able to successfully pass a criminal background check
• Have at least six months of experience in customer service
• Have high-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
• Ability to accurately type at least 30 WPM
• Have a secured workspace with a door that is only accessible to you during work hours
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
• Work at least 16 hours per week, working no more than 29 hours per week
• Reside in one of our US hiring zones

We Are Not Currently Hiring in the Following Geographies

* States: AK, CA, HI, MA, IL, MT, & NY

• Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD-Montgomery County, WA-Seattle, CO-Denver

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert contact information].

Health and Safety

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now

If you're ready to take the next step in your career and join a team that's passionate about technology and dedicated to making a difference, apply now! Apply for this job