Experienced Part-Time Customer Service Advisor – Remote Opportunity with arenaflex
Join arenaflex, a leading provider of mission-critical services and solutions, as a Part-Time Customer Service Advisor. In this role, you will have the opportunity to work remotely, providing exceptional customer service to clients across the United States. As a valued member of our team, you will be responsible for handling high-volume calls, resolving customer issues, and providing a positive experience for our clients.
About arenaflex
arenaflex is a dynamic and innovative company that delivers mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of dedicated associates is passionate about creating exceptional outcomes for our clients and the millions of people who count on us. We believe in fostering a culture where individuality is noticed and valued every day, and we are committed to providing a supportive and inclusive work environment.
What You'll Do
As a Part-Time Customer Service Advisor with arenaflex, you will be responsible for:
- Handling inbound calls from customers with inquiries about their recent purchases
- Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
- Using your problem-solving skills to find quick solutions and resolve any issues
- Helping to de-escalate frustrated customers with empathy and professionalism
- Occasionally assisting with upselling or cross-selling when appropriate and necessary
Who We're Looking For
We are seeking a compassionate and patient individual with excellent communication and soft skills. You should be able to:
- Thrive in a high-volume, fast-paced environment
- Use your problem-solving abilities to find quick solutions and resolve issues
- De-escalate upset customers with empathy and professionalism
- Work independently and as part of a team
- Be flexible with your schedule and availability
Why You'll Love Working with Us
* Remote work: Enjoy the flexibility of working from home in your secured workspace
- Bonuses: Performance-based bonus incentives to reward your hard work and success
- Supportive team environment: Work with people who have your back
- Opportunities for career growth and development
- Competitive compensation and benefits package
Requirements
To be considered for this role, you must:
- Be at least 18 years old
- Have a high school diploma or GED
- Be able to successfully pass a criminal background check
- Have at least six months of experience in customer service
- Have high-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
- Ability to accurately type at least 30 WPM
- Have a secured workspace with a door that is only accessible to you during work hours
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
- Work at least 16 hours per week, working no more than 29 hours per week
- Reside in one of our US hiring zones
We are NOT currently hiring in the following geographies:
* States: AK, CA, HI, MA, IL, MT, & NY
- Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD-Montgomery County, WA-Seattle, CO-Denver
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Reasonable Accommodation
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
Health and Safety
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Apply Now
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding career in customer service.
Expected salary:
$17.31 per hour
Location:
USA
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