Experienced Pre-Licensed Customer Service Representative - Insurance Industry

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global, digital business services company, we deliver cutting-edge, digitally powered solutions to help the world's top brands streamline their operations and drive growth. With a global presence and a team of over 500,000 passionate individuals speaking more than 300 languages, we're committed to making a positive impact on our communities, clients, and the environment. If you're looking for a career that's more than just a job, arenaflex is the perfect place for you. We're dedicated to investing in your future and providing you with the tools, training, and support you need to succeed. As a Pre-Licensed Customer Service Representative, you'll have the opportunity to work with a dynamic team, resolve complex customer issues, and develop your skills in a fast-paced environment.

What sets arenaflex apart?

* We offer a 5-day paid training program to help you prepare for the State Insurance Exam, so you can become a licensed insurance agent.

• Our comprehensive benefits package includes competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs.
• You'll have the chance to work with a diverse team, interact with people from all walks of life, and develop your skills in a collaborative and engaging environment.
• Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company, demonstrating the opportunities for growth and advancement within our organization.

Responsibilities:

As a Pre-Licensed Customer Service Representative, you'll be responsible for:

• Resolving complex customer issues and advising first-level representatives on high-level issues.
• Assisting policyholders with billing questions and concerns.
• Providing support to policyholders with policy changes requested.
• Supporting policyholders' needs by providing recommendations and adjusting as necessary.

Qualifications:

We're looking for fearless individuals who are inspired to deliver the best in all that they do. To be considered for this role, you'll need:

• 6 months of customer service experience minimum.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• 6 months of Call Center experience, preferred.
• Logical problem-solving skills.
• Availability to work various shifts.
• Ability to use Windows operating systems.
• Organization and work prioritization skills.

Work from Home Requirements:

To work from home, you'll need:

• A minimum subscribed download rate of 25.0 Mbps.
• A minimum subscribed upload rate of 5.0 Mbps.
• An ISP with no packet loss and ping under 50ms.
• An internet connection that is not Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
• Proof of internet speed.
• A clean and quiet workspace.

Why join arenaflex?

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We offer a workplace that's conducive to happiness and a healthy work-life balance, and we're dedicated to providing opportunities for growth and advancement.

Apply now:

If you're ready to take your career to the next level and join a dynamic team that's making a positive impact, apply now to become a Pre-Licensed Customer Service Representative at arenaflex. Apply for this job