Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're seeking a highly motivated and empathetic Customer Service Representative to join our team, providing top-notch support to Medicaid members in the State of Iowa.

About arenaflex

At arenaflex, we're dedicated to creating exceptional outcomes for our clients and the millions of people who count on them. Our team of talented professionals is passionate about delivering innovative solutions that make a real difference in people's lives. We believe in fostering a culture where individuality is valued, and our employees are empowered to thrive and grow.

The Role

As a Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that their needs are met with clarity, accuracy, and empathy. Your responsibilities will include:

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you'll need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a valued member of our team, you'll enjoy:

• $18.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options

Work Environment and Culture

Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive, employee-friendly culture. You'll be part of a dynamic team that values diversity, equity, and inclusion. Our office is located in Des Moines, IA, and we offer a flexible work environment that allows you to thrive both personally and professionally.

Compensation and Benefits

We offer a competitive compensation package, including a base pay of $18.00 per hour. In addition, you may be eligible for a bonus or incentive based on business need. We also provide a variety of benefits to our employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you're a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website. We're committed to providing equal opportunities for all applicants and employees.

Vaccination Policy

While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Don't miss this opportunity to join our team and make a real difference in people's lives. Apply now to become a valued member of our arenaflex family! Apply for this job