Experienced Bilingual Customer Support Specialist - Overnights at arenaflex
Job Summary:
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Support Specialist - Overnights. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing product recommendations, and handling account inquiries using world-class technology. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We are committed to offering exceptional benefits and perks to our employees, making us a great place to work and grow your career. As a drug-free workplace, we value diversity and inclusion, and we are an EEO/AA Employer/Vet/Disabled.
Job Responsibilities:
As a Bilingual Customer Support Specialist - Overnights, you will be responsible for:
- Processing customer orders, making product recommendations, and handling account inquiries using world-class technology.
- Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Building business relationships with customers over phone, email, and chat.
- Understanding customer needs and recommending arenaflex's best solutions.
- Helping customers navigate arenaflex's website and online ordering.
Minimum Requirements:
* High school diploma or equivalent. Bachelor's degree preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and nearby walking path.
Work Environment and Company Culture:
As a Bilingual Customer Support Specialist - Overnights, you will work in a fast-paced, dynamic environment with a team of motivated and customer-focused individuals. Our collaborative in-person setting offers regular team events and opportunities for growth and development. We value diversity and inclusion, and we are committed to creating a positive and supportive work environment.
Career Growth Opportunities and Learning Benefits:
arenaflex offers a range of career growth opportunities and learning benefits, including:
- In-depth training to help you sharpen communication and problem-solving skills.
- Professional environment with one-on-one peer mentoring and room to grow in your career.
- Opportunities for advancement and professional development.
Compensation and Perks:
* Pay from $27 to $32 per hour with significant growth and earning potential!
- Includes $4 Shift Differential.
- Generous paid time off and holidays.
- Comprehensive benefits package, including health insurance and 401(k) with employer match.
How to Apply:
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application.
Contact Information:
arenaflex 4810 South Hellman Avenue, Ontario, CA 91762 Phone: [insert phone number] Email: [insert email]
Equal Employment Opportunity:
arenaflex is an EEO/AA Employer/Vet/Disabled and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates. Apply for this job