Experienced Full Stack Customer Service Representative – Medicaid Member Support

At arenaflex, we're not just a company – we're a community of passionate individuals who are dedicated to delivering exceptional services and solutions that make a real impact in people's lives. As a Remote Call Center Customer Service Representative, you'll be part of a dynamic team that's committed to providing top-notch support to our clients and their customers.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're proud to be a trusted partner to our clients, and we're committed to creating exceptional outcomes for the millions of people who count on us. Our culture is built on the values of individuality, innovation, and excellence, and we're always looking for talented individuals who share our passion for making a difference.

The Role

As a Remote Call Center Customer Service Representative, you'll be responsible for providing exceptional support to Medicaid members and their families. You'll be the initial point of contact for inquiries, and you'll work closely with our team to resolve issues and provide accurate information. Your goal will be to deliver a positive experience for our customers, and to help them navigate the complexities of the Medicaid program.

Key Responsibilities

* Act as the initial point of contact for inquiries from potential and existing Medicaid members and their families

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Ability to problem solve through analysis and ongoing feedback

• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* $18.00 per hour pay rate (bi-weekly pay)

• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options
• Paid holidays and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our culture is built on the values of individuality, innovation, and excellence, and we're always looking for talented individuals who share our passion for making a difference.

Compensation and Benefits

The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation to apply for or compete for employment with arenaflex, please submit your request through our website.

Vaccination Policy

arenaflex requires that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job