Experienced Customer Support Associate - Work from Home - Leawood, KS

At arenaflex, we're on a mission to revolutionize the customer support experience by providing exceptional service to our clients and their customers. As a Customer Support Associate, you'll play a vital role in delivering top-notch support to our clients' customers, helping them navigate their products and services with ease. If you're passionate about providing world-class customer service, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a cutting-edge customer contact center that's dedicated to helping our clients achieve their goals through innovative solutions and exceptional service. Our team is passionate about creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a Customer Support Associate, you'll be part of a dynamic team that's committed to delivering outstanding results and exceeding customer expectations.

Position Description

We're seeking highly motivated and customer-focused individuals to join our team as Customer Support Associates. As a Customer Support Associate, you'll be responsible for:

• Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
• Providing exceptional customer service, resolving issues, and answering questions to the best of your ability
• Working with a variety of clients, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
• Utilizing your problem-solving skills to resolve complex issues and escalate concerns when necessary
• Collaborating with your team to achieve sales and customer satisfaction goals
• Participating in ongoing training and development to stay up-to-date on products and services

Requirements

To be successful as a Customer Support Associate, you'll need:

• A High School Diploma or GED
• Excellent verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once the nesting period is complete
• Adaptability in a fast-changing environment
• A computer at home that meets the minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more

• A webcam
• High-speed internet access with a download speed of at least 100 and upload speed of at least 10
• A quiet workspace with a dedicated desk
• Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)

Benefits

As a Customer Support Associate at arenaflex, you'll enjoy:

• Remote work opportunities
• Remote training
• Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
• 401(k) benefits for full-time employees after 90-day probationary period
• PTO after 6 months of employment
• Opportunities for career growth and professional development

What We Offer

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a Customer Support Associate, you'll have access to:

• Ongoing training and development opportunities to stay up-to-date on products and services
• A dynamic and supportive team environment
• Opportunities for career growth and advancement
• A comprehensive benefits package
• A fun and laid-back work environment

How to Apply

If you're passionate about providing exceptional customer service and have a knack for problem-solving, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and respectful of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now!

Don't miss out on this exciting opportunity to join our team as a Customer Support Associate! Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job